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Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Paperback – Oct. 21 2021

by Joseph Grenny (Author), Kerry Patterson (Author), Ron McMillan (Author),
4.7 4.7 out of 5 stars 2,810 ratings
#1 Best Seller in Business Training
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This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.

The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

This new edition addresses issues that have arisen in recent years. You’ll learn how to:

  • Respond when someone initiates aCrucial Conversationwith you
  • Identify and address the lag time between identifying a problem and discussing it
  • Communicate more effectively across digital mediums

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results.

Whether they take place at work or at home, with your coworkers or your spouse, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again.

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Previous page
  1. ISBN-10
    1260474186
  2. ISBN-13
    978-1260474183
  3. Edition
    3rd
  4. Publisher
    McGraw Hill
  5. Publication date
    Oct. 21 2021
  6. Language
    English
  7. Dimensions
    15.24 x 2.54 x 22.86 cm
  8. Print length
    304 pages
  9. See all details
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Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Pap
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Crucial Influence, Third Edition: Leadership Skills to Create Lasting Behavior Change
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Popular Highlights in this book
What are Popular Highlights?
Previous page
  1. The first time something happens, it’s an incident. The second time it might be coincidence. The third time, it’s a pattern.
    Highlighted by 3,148 Kindle readers
  2. The more words it takes you to describe the topic, the less prepared you are to talk.
    Highlighted by 3,075 Kindle readers
  3. Our natural tendencies in moments that seem threatening lean toward fight or flight rather than listen and speak.
    Highlighted by 2,867 Kindle readers
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Product description

From the Publisher

Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler and Emily Gregory are international corporate consultants and leaders at Crucial Learning, a learning company that offers courses in the areas of communication, leadership and performance. Nearly half of the Forbes Global 2000 have used their courses to improve organizational health and performance.

About the Author

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler and Emily Gregory are international corporate consultants and leaders at Crucial Learning, a learning company that offers courses in the areas of communication, leadership and performance. Nearly half of the Forbes Global 2000 have used their courses to improve organizational health and performance.

Product details

  • Publisher ‏ : ‎ McGraw Hill; 3rd edition (Oct. 21 2021)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 304 pages
  • ISBN-10 ‏ : ‎ 1260474186
  • ISBN-13 ‏ : ‎ 978-1260474183
  • Item weight ‏ : ‎ 356 g
  • Dimensions ‏ : ‎ 15.24 x 2.54 x 22.86 cm
  • Customer Reviews:
    4.7 4.7 out of 5 stars 2,810 ratings

About the author

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Joseph Grenny

Joseph Grenny

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Joseph Grenny: The Social Scientist for Business Performance

Joseph Grenny is a New York Times bestselling author, acclaimed keynote speaker, and leading social scientist for business performance. For thirty years, Joseph has delivered engaging keynotes at major conferences including the HSM World Business Forum at Radio City Music Hall. Joseph’s work has been translated into 28 languages, is available in 36 countries, and has generated results for 300 of the Fortune 500 and nearly half of the Forbes 1000.

Dynamic Keynote Speaker

Joseph has shared the stage with Jack Welch, Colin Powell, Jim Collins, Daniel Pink, Patrick Lencioni, and Brene Brown at some of the world’s premier leadership conferences and organizations including:

• HSM World Business Forum

• Willow Creek Global Leadership Summit

• American Society of Training and Development

• NASA

• American Bankers Association

Bestselling Author

Joseph is the coauthor of four immediate New York Times bestsellers with more than six million copies in print: Crucial Conversations, Crucial Influence (formerly published as Influencer), Crucial Accountability, and Change Anything.

He has contributed regularly to BusinessWeek and Forbes; appeared on The Today Show, CNN, Bloomberg, and Fox Business News; and been cited in the Wall Street Journal, New York Times, USA Today, Los Angeles Times, and Washington Post.

Business Social Scientist

For the past thirty years, Joseph has conducted social science research to help leaders and organizations achieve new levels of performance. Specifically, he has focused on human behavior—the underlying written and unwritten rules that shape what employees do every day.

A protégé of Albert Bandura, Joseph’s internationally published research led to the development of his four books and four award-winning courses of the same titles. These tools have helped more than one million people and 300 of the Fortune 500 companies change human behavior.

Joseph was named an Ernst & Young Entrepreneur of the Year for his work in founding corporate training and leadership development company VitalSmarts, which has been ranked nine times by Inc. as one of the fastest-growing companies in America.

www.josephgrenny.com

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Top reviews from Canada

Sassy Vee
5.0 out of 5 stars This book will change your life
Reviewed in Canada on March 18, 2024
Verified Purchase
Adele read this during COVID and loved it. Turns out we have the same taste. Easy to read and understand. The examples are realistic and the advice works in any setting.
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Loa Wai
5.0 out of 5 stars Advice that works
Reviewed in Canada on March 20, 2024
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This book is based on actual studies. It isn't another opinion piece (unlike so many other self-help books).
Bought this when I saw some one mention it on Reddit. It has helped me tremendously at work and at home.

It is valuable because it gives deployable solutions to tough situations.
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Niki
5.0 out of 5 stars Excellent easy to read and good tips
Reviewed in Canada on March 18, 2023
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Great book full of lots of good ideas and examples that can be implemented.
One person found this helpful
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Kristen Cowman
4.0 out of 5 stars Fabulous books for those tough converesations
Reviewed in Canada on January 25, 2024
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Easy to read, well planned and applicable to so many areas of my life, A recommend to anyone who needs to have tough conversations in marriage, family or business.
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tro604
5.0 out of 5 stars Brilliant in many way
Reviewed in Canada on July 14, 2023
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Offers very tactical suggestions which sometimes you don't get in many leadership/self-growth books. The only con is that there are so many rich suggestions, remembering everything they suggest is incredibly difficult.
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David Kaye
5.0 out of 5 stars Great for managers
Reviewed in Canada on July 7, 2023
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I took the Crucial Conversations course and really enjoyed it, so I decided to buy this book as a reference. It's a good handbook for understanding how to deal with controversial issues and critical conversations in the workplace, and in your relationships. I would recommend this to anybody who is looking to move into a leadership role but still needs experience in dealing with conflict management.
5 people found this helpful
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Amazon Customer
5.0 out of 5 stars Super helpful from the first chapter on!
Reviewed in Canada on July 12, 2023
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Love this book. Recommended it widely. Tons of real-life examples. Helpful in work and personal life. Have put methods into practice already. Logical, easy to follow, interesting read.
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Samuel Keshinro
5.0 out of 5 stars INSIGHTFUL AND VERY PRACTICAL
Reviewed in Canada on June 8, 2023
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Good book. Awesome, interesting, easy to relate with, insightful and very practical. Highly recommended for everyone occupying a leadership position.
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Top reviews from other countries

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JOHNNY H SPENCE, II
5.0 out of 5 stars Great book for leaders in any field
Reviewed in the United States on May 2, 2024
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I read this book for a seminary class on intercultural communication. It is a great book on how to have hard conversations with people especially when you are in a leadership position. This book is a good read for leaders no matter what field they are in. Both church leadership and secular business leadership. It helped me both in my church ministry and my secular job as a supervisor.
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Cliente de Amazon
5.0 out of 5 stars Great book!
Reviewed in Mexico on November 28, 2023
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Everyone should read it!
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paulo cesar da silva lopes
5.0 out of 5 stars estava procurando e achei
Reviewed in Brazil on August 29, 2023
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excelente produto
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Giuseppe G.
5.0 out of 5 stars Interessante
Reviewed in Italy on April 28, 2024
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Libro interessante e scritto bene.
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Elena H.
5.0 out of 5 stars Recomendado
Reviewed in Spain on March 31, 2024
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Invita a la reflexión
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