Enjoy fast, free delivery, exclusive deals, and award-winning movies & TV shows with Prime
Try Prime
and start saving today with fast, free delivery
Amazon Prime includes:
Fast, FREE Delivery is available to Prime members. To join, select "Try Amazon Prime and start saving today with Fast, FREE Delivery" below the Add to Cart button.
Amazon Prime members enjoy:- Cardmembers earn 5% Back at Amazon.com with a Prime Credit Card.
- Unlimited Free Two-Day Delivery
- Streaming of thousands of movies and TV shows with limited ads on Prime Video.
- A Kindle book to borrow for free each month - with no due dates
- Listen to over 2 million songs and hundreds of playlists
- Unlimited photo storage with anywhere access
Important: Your credit card will NOT be charged when you start your free trial or if you cancel during the trial period. If you're happy with Amazon Prime, do nothing. At the end of the free trial, your membership will automatically upgrade to a monthly membership.
-15% $14.39$14.39
Ships from: Amazon.com Sold by: Amazon.com
$10.58$10.58
Ships from: Amazon Sold by: GPdistributionfl
Download the free Kindle app and start reading Kindle books instantly on your smartphone, tablet, or computer - no Kindle device required.
Read instantly on your browser with Kindle for Web.
Using your mobile phone camera - scan the code below and download the Kindle app.
OK
Image Unavailable
Color:
-
-
-
- To view this video download Flash Player
Audible sample Sample
Yes!: 50 Scientifically Proven Ways to Be Persuasive Paperback – December 29, 2009
Purchase options and add-ons
Every day we face the challenge of persuading others to do what we want. But what makes people say yes to our requests? Persuasion is not only an art, it is also a science, and researchers who study it have uncovered a series of hidden rules for moving people in your direction. Based on more than sixty years of research into the psychology of persuasion, Yes! reveals fifty simple but remarkably effective strategies that will make you much more persuasive at work and in your personal life, too.
Cowritten by the world’s most quoted expert on influence, Professor Robert Cialdini, Yes! presents dozens of surprising discoveries from the science of persuasion in short, enjoyable, and insightful chapters that you can apply immediately to become a more effective persuader.
Often counterintuitive, the findings presented in Yes! will steer you away from common pitfalls while empowering you with little known but proven wisdom.
Whether you are in advertising, marketing, management, on sales, or just curious about how to be more influential in everyday life, Yes! shows how making small, scientifically proven changes to your approach can have a dramatic effect on your persuasive powers.
- Print length272 pages
- LanguageEnglish
- Publication dateDecember 29, 2009
- Dimensions5 x 0.6 x 8 inches
- ISBN-101416576142
- ISBN-13978-1416576143
The Amazon Book Review
Book recommendations, author interviews, editors' picks, and more. Read it now.
Frequently bought together
More items to explore
Editorial Reviews
Review
""Yes!" is the single best introduction to and distillation of research and wisdom on how to change people's minds, including your own." -- Warren Bennis, Distinguished Professor of Business, University of Southern California, author of "On Becoming a Leader" and coauthor of "Judgment: How Winning Leaders Make Great Calls"
"If you had a team of bright guys looking for research that you can actually use to improve your effectiveness, and they wrote it up for you with wit and style, putting it in nifty little reports of three to five pages, would that be useful? YES! This book is the trifecta: first-rate research, lively writing, and practical advice. Read it, enjoy it, use it." -- Dale Dauten, nationally syndicated King Features columnist and author of "The Gifted Boss"
"This easy-to-read summary of the social-psychological research on persuasion really does tell people how to get to 'yes.' Since we are all selling something, including ourselves, all the time, everyone can, and will be, reading this amazing book." -- Jeffrey Pfeffer, professor, Stanford Graduate School of Business, and author of "What Were They Thinking? Unconventional Wisdom About Management"
About the Author
Steve Martin is the UK-based co-director of Influence at Work. Prior to joining with Robert Cialdini's consulting group, he held a number of positions in sales, marketing, and management at several blue-chip companies.
Robert Cialdini is recognized worldwide for his inspired field research on the psychology of influence. He is a New York Times bestselling author. His books, including Influence, have sold more than three million copies in thirty-three languages. Dr. Cialdini is Regents’ Professor Emeritus of Psychology and Marketing at Arizona State University and the president and CEO of Influence at Work, an international company that provides keynotes and influence training on how to use the lessons in Dr. Cialdini’s books ethically and effectively.
Excerpt. © Reprinted by permission. All rights reserved.
1
How can inconveniencing your audience increase your persuasiveness?
Colleen Szot is one of the most successful writers in the paid programming industry. And for good reason: In addition to penning several well-known “infomercials” for the famed and fast-selling NordicTrac exercise machine, she recently authored a program that shattered a nearly twenty-year sales record for a home-shopping channel. Although her programs retain many of the elements common to most infomercials, including flashy catchphrases, an unrealistically enthusiastic audience, and celebrity endorsements, Szot changed three words to a standard infomercial line that caused a huge increase in the number of people who purchased her product. Even more remarkable, these three words made it clear to potential customers that the process of ordering the product might well prove somewhat of a hassle. What were those three words, and how did they cause sales to skyrocket?
Szot changed the all-too-familiar call-to-action line, “Operators are waiting, please call now,” to, “If operators are busy, please call again.” On the face of it, the change appears foolhardy. After all, the message seems to convey that potential customers might have to waste their time dialing and redialing the toll-free number until they finally reach a sales representative. Yet, that surface view underestimates the power of the principle of social proof: When people are uncertain about a course of action, they tend to look outside themselves and to other people around them to guide their decisions and actions. In the Colleen Szot example, consider the kind of mental image likely to be generated when you hear “operators are waiting”: scores of bored phone representatives filing their nails, clipping their coupons, or twiddling their thumbs while they wait by their silent telephones—an image indicative of low demand and poor sales.
Now consider how your perception of the popularity of the product would change when you heard the phrase “if operators are busy, please call again.” Instead of those bored, inactive representatives, you’re probably imagining operators going from phone call to phone call without a break. In the case of the modified “if operators are busy, please call again” line, home viewers followed their perceptions of others’ actions, even though those others were completely anonymous. After all, “if the phone lines are busy, then other people like me who are also watching this infomercial are calling, too.”
Many classical findings in social psychology demonstrate the power of social proof to influence other people’s actions. To take just one, in an experiment conducted by scientist Stanley Milgram and colleagues, an assistant of the researchers stopped on a busy New York City sidewalk and gazed skyward for sixty seconds. Most passersby simply walked around the man without even glancing to see what he was looking at. However, when the researchers added four other men to that group of sky gazers, the number of passersby who joined them more than quadrupled.2
Although there’s little doubt that other people’s behavior is a powerful source of social influence, when we ask people in our own studies whether other people’s behavior influences their own, they are absolutely insistent that it does not. But social psychologists know better. We know that people’s ability to understand the factors that affect their behavior is surprisingly poor.3 Perhaps this is one reason that the people in the business of creating those little cards encouraging hotel guests to reuse their towels didn’t think to use the principle of social proof to their advantage. In asking themselves, “What would motivate me?” they might well have discounted the very real influence that others would have on their behavior. As a result, they focused all their attention on how the towel reuse program would be relevant to saving the environment, a motivator that seemed, at least on the surface of it, to be most relevant to the desired behavior.
In our hotel experiment, we considered the finding that the majority of hotel guests who encounter the towel reuse signs do actually recycle their towels at least some time during their stay. What if we simply informed guests of this fact? Would it have any influence on their participation in the conservation program relative to the participation rates that a basic environmental appeal yields? With the cooperation of a hotel manager, two of us and another colleague created two signs and placed them in hotel rooms. One was designed to reflect the type of basic environmental-protection message adopted throughout much of the hotel industry. It asked the guests to help save the environment and to show their respect for nature by participating in the program. A second sign used the social proof information by informing guests that the majority of guests at the hotel recycled their towels at least once during the course of their stay. These signs were randomly assigned to the rooms in the hotel.
Now, typically, experimental social psychologists are fortunate enough to have a team of eager undergraduate research assistants to help collect the data. But, as you might imagine, neither our research assistants nor the guests would have been very pleased with the research assistants’ sneaking into hotel bathrooms to collect our data, nor would our university’s ethics board (nor our mothers, for that matter). Fortunately, the hotel’s room attendants were kind enough to volunteer to collect the data for us. On the first day on which a particular guest’s room was serviced, they simply recorded whether the guest chose to reuse at least one towel.
Guests who learned that the majority of other guests had reused their towels (the social proof appeal), which was a message that we’ve never seen employed by even a single hotel, were 26 percent more likely than those who saw the basic environmental protection message to recycle their towels.4 That’s a 26 percent increase in participation relative to the industry standard, which we achieved simply by changing a few words on the sign to convey what others were doing. Not a bad improvement for a factor that people say has no influence on them at all.
These findings show how being mindful of the true power of social proof can pay big dividends in your attempts to persuade others to take a desired course of action. Of course, the importance of how you communicate this information should not be underestimated. Your audience is obviously unlikely to respond favorably to a statement like, “Hey you: Be a sheep and join the herd. Baaaaaaaah!” Instead, a more positively framed statement, such as, “Join countless others in helping to save the environment,” is likely to be received much more favorably.5
Besides the impact on public policy, social proof can have a major impact in your work life, as well. In addition to touting your top-selling products with impressive statistics conveying their popularity (think the McDonald’s sign stating “Billions and billions served”), you’d do well to remember to always ask for testimonials from satisfied customers and clients. It’s also important to feature those testimonials when you’re presenting to new potential clients who may be in need of some reassurance about the benefits that your organization can provide. Or better yet, you can set up a situation in which your current clients have the opportunity to provide firsthand testimonials to prospective clients about how satisfied they are with you and your organization. One way to do this is to invite current and potential customers to a luncheon or educational seminar and arrange the seating charts so that they can easily commingle. In this setting, they’re likely to naturally strike up conversations regarding the advantages of working with your organization. And if, while taking RSVPs for the luncheon, your potential attendees tell you they’ll have to call you back to let you know, just be sure to tell them that if your phone line is busy, they should keep trying…
Product details
- Publisher : Free Press; Reprint edition (December 29, 2009)
- Language : English
- Paperback : 272 pages
- ISBN-10 : 1416576142
- ISBN-13 : 978-1416576143
- Item Weight : 2.31 pounds
- Dimensions : 5 x 0.6 x 8 inches
- Best Sellers Rank: #52,918 in Books (See Top 100 in Books)
- #65 in Advertising (Books)
- #206 in Marketing (Books)
- #208 in Popular Social Psychology & Interactions
- Customer Reviews:
About the authors
Dr. Robert Cialdini, thought leader in the field of Influence, has spent his entire career conducting, testing, analyzing, and publishing peer-reviewed scientific research on what causes people to say “Yes” to requests. The results of his research, his ensuing articles, and his New York Times bestselling books have earned him an acclaimed reputation as a respected scientist and engaging storyteller.
Robert Cialdini’s books, including his New York Times Bestselling Influence and Pre-Suasion, have sold more than seven-million copies in 44 different languages.
Dr. Cialdini is known globally as the foundational expert in the science of influence and how to apply it ethically in business. His Principles of Persuasion have become a cornerstone for any organization serious about effectively increasing their influence. As a keynote speaker, Dr. Cialdini has earned a world-wide reputation for his ability to translate the science through valuable and memorable stories. These on-stage stories are both dramatic and indelible leading to long-term applications. Because of all of this, he is frequently regarded as “The Godfather of Influence”.
Dr Cialdini is Regents’ Professor Emeritus of Psychology and Marketing at Arizona State University. Dr. Cialdini received his PhD from University of North Carolina and post doctoral training from Columbia University. He holds honorary doctoral degrees (Doctor Honoris Causa) from Georgetown University, University of Social Sciences and Humanities in Wroclaw, Poland and University of Basil in Switzerland. He has held Visiting Scholar appointments at Ohio State University, the University of California, the Annenberg School of Communications, and the Graduate School of Business of Stanford University.
Dr. Cialdini is known globally as the foundational expert in the science of influence and how to apply it ethically in business. His Principles of Persuasion have become a cornerstone for any organization serious about effectively and ethically increasing their influence.
In acknowledgement of his outstanding research achievements and important contributions to world knowledge , Dr. Cialdini has been elected to the American Academy of Arts & Sciences and the National Academy of Sciences.
As a keynote speaker, Dr. Cialdini has earned a world-wide reputation for his ability to translate the science through valuable and memorable stories. These on-stage stories are both dramatic and indelible leading to long-term applications.
Because of all of this, Robert Cialdini is frequently regarded as “The Godfather of Influence”.
Discover more of the author’s books, see similar authors, read author blogs and more
Co-author of the Royal Society nominated international bestseller 'Yes! 60 Secrets from the Science of Persuasion' Steve's work applying behavioural science to business and public policy has featured in the national and international press including BBC TV & Radio, The Times, New York Times, Harvard Business Review and Time magazine.
He penned the original, now world-famous set of Tax Letters that generated millions in extra revenue for the UK Government and his popular business columns are read by over 2.1 million people every month.
Visiting Professor of Management Practice and Behavioral Science at Columbia Graduate Business School NY, Steve is also a guest lecturer on Executive Education Programs at Harvard Business and the London School of Economics.
He lives in London.
Noah Goldstein is a protege of Cialdini's. He is an assistant professor at the University of Chicago Graduate School of Business. He earned a Ph.D. in psychology under Robert Cialdini at Arizona State University in 2007, and he has published research with Cialdini in the Journal of Personality and Social Psychology.
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonReviews with images
-
Top reviews
Top reviews from the United States
There was a problem filtering reviews right now. Please try again later.
"Yes!; 50 Scientifically Proven Ways to Be Persuasive" by Noah J. Goldstein, Steve J. Martin, and Robert B. Cialdini
The title says it all really; the book is filled with 50 ways (I'd rather say "examples") of persuasion. They are (for examples);
"What one word can you start using today to increase your persuasiveness by more than fifty percent?"
"Which item of stationery can dramatically increase people's responses to your requests?"
SPOILER ALERT!! (the answer to the two questions are; "because" and "Post-It notes")
...
I'm not going to list all 50 ways from the book; I'll go right to my Six Elements Review that the ideal business book is "easy to read, distinct, practical, credible, insightful, and provides great reading experience"
Ease of Understanding: 8/10; the small book is separated into 50 chapters and each chapter takes less than 5-10 minutes so, it is easy to understand. However, the drawback of Yes! is its lack of structure; 50 ways are loosely tied (if at all) together.
Distinction: 8/10; it is undoubtedly a great compilation of persuasion techniques. The highlight is the word "50'; it is difficult to provide readers with 50 ways "persuasively" but Cialdini, Goldstein, and Martin could do it.
Practicality: 4/10; as interesting as those fifty ways are, I can say that it is very difficult (if possible at all) to implement any of them appropriately. Each situation in the book or in your lives is unique. It is more possible to successfully persuade others and look back to the techniques in the book and match them than the other way around.
Credibility: 6/10; the gook point is that every way is backed with good and, sometimes, amazing example(s). The bad point is, it might not be enough to use one example (or a couple of them) to describe the ways and claim that they are "scientifically proven".
Insight: 5/10; I think 5 is fair because as you know that there are fifty ways! It is impossible to dig deep into every (any) way.
Reading Experience: 9/10; This is, by far, the most outstanding element of Yes!; this book is fun. Take this book with you along with another book and if you're bored with the other book, take some times off and read Yes!; it is refreshing. I would compare the book to Aesop Fable not that they are childish and fictional but they are;
1. Concise and precise
2. Every story teaches you a valuable lesson
3. You mention it in a hindsight when something already happened! ("Oh, this situation is like the story of "The Hare and The Tortoise"... "I persuaded my friend and it was like the way no.XX from Cialdini's book"!)
Overall: 6.7/10; I'd say "buy it"; it's fun and won't waste your time because you'll learn many things from the book and you'll find those examples and stories amazing. However, be careful when you try to do any of those ways; make sure you think of the other 49 ways first!
Viriya Taecharungroj
[...]
Based on the most current scientific research and studies, YES! is a cookbook of the most effective, useful and powerful techniques of persuasion and influence ever laid out for the public to see.
I was surprised when I read Persuasion Secret #15. It's right out of STAR WARS. But STAR WARS is a movie. This technique is real! Clinical studies sited show absolutely the science behind the psychological principal Luke Skywalker used to turn his father away from the Dark Side.
Its so simple you too can put it to work immediately after reading the short three pages detailing it's precise method and use.
And maybe even more important, there are a tremendous amount of unethical people out in the world trying to influence you without your knowledge. Protect yourself from these unscrupulous people!
This is one book that has the power to enhance anything you seek to accomplish in your life.
There are, however, a couple of aspects of its presentation that I find frustrating. First, the authors are often very brief when describing the experiments from which important lessons are drawn. With social science experiments such as these, where there are various factors that are difficult to control, I find it impossible to judge the validity, applicability, or limitations of their findings without considering the sampling methods, conditions under which the experiments are conducted, etc. It is true that the authors do provide footnotes that show where one can look up the papers presented by the various researchers. Assuming that a casual reader has access to all the academic journals concerned, it is unrealistic for him/her to make the enormous efforts to go through all of the very large amounts of background materials. The alternative would be to take the authors' words for granted, which is hardly the attitude to take when one considers evidence-based findings.
My second frustrations has to do with the authors' presentation of the 50 ideas as distinct lessons, without any attempt at grouping (say, based on related concepts or relative importance, etc). As such, I find it difficult when I try to remember the ideas, or refer back afterwards without having to flip through 50 chapters.
Top reviews from other countries
Leitura empolgante, com fácil linguagem e para quem está começando a ler persuasão, pode ser surpreendente pois mostra como coisas simples podem direcionar nossas tomadas de decisão.
Cada capítulo expõe uma técnica/estratégia de persuasão, e o mais interessante, é que em cada capítulo tem experimentos que mostram como funcionam na prática.
Recomendo a leitura!
In terms of the ideas, it is a true treasure-trove! Many of them will be familiar to people with some experience in the field – others far less so. For instance, did you know that if you are going through a job interview, it may be a good idea to start with one of your shortcomings? (p. 102) Or that if a strategy is hard for your students to imagine they are far less likely to use it, regardless of how good it is? (the ‘Fluency’ principle - p. 148) Or that one of the best way to get people to like us is not to do things for them but to get them to do things for us? (‘The Franklin Principle’ – p. 72) And here is one of my favourite stories (p. 9): C. Szot brought about a huge increase in the number of people who bought a product, simply by changing three words in the advertising message: in place of the all-too-familiar ‘Operators are waiting, please call now’ she substituted ‘If operators are busy, please call again!’ A small change, but what a difference! Sales soared! Excellent!
Reviewed in the United Kingdom on July 14, 2016
In terms of the ideas, it is a true treasure-trove! Many of them will be familiar to people with some experience in the field – others far less so. For instance, did you know that if you are going through a job interview, it may be a good idea to start with one of your shortcomings? (p. 102) Or that if a strategy is hard for your students to imagine they are far less likely to use it, regardless of how good it is? (the ‘Fluency’ principle - p. 148) Or that one of the best way to get people to like us is not to do things for them but to get them to do things for us? (‘The Franklin Principle’ – p. 72) And here is one of my favourite stories (p. 9): C. Szot brought about a huge increase in the number of people who bought a product, simply by changing three words in the advertising message: in place of the all-too-familiar ‘Operators are waiting, please call now’ she substituted ‘If operators are busy, please call again!’ A small change, but what a difference! Sales soared! Excellent!