Updated: 12/30/2024:
After 3 months of operation, I must say the unit performs flawlessly. I am a very happy customer.
I bought this unit refurbished, not new. I had initial problems and support verified that the unit was under warranty and helped me as though the unit was new. Almost all of the problems I had with the unit were related to my misunderstanding important details. I have found during the first 3 months of ownership, that doing routine maintenance such as replacing filters and brushes is so easy, and it only takes a minute or two. The parts are available on Amazon, Walmart, and other places at a significant discount.
Original post:
Regardless of what product you buy, whether it is a cell phone, a car, a drone, a computer, or a robot vaccuum cleaner, the most important thing is the support you get after you make a purchase. Everything breaks at one point or another, especially when you are dealing with mechanical things. This is where the I Robot company shines. They stand behind their products, and offer excellent support. And I mean they are VERY supportive.
I had inital difficulties with the unit, and the I-Robot technical support staff worked with me. We figured out all of the problems, and the unit now works perfectly. Most of the problems were typical vaccuum cleaner issues like a clogged hose, dirty brushes, dirty bin area, and other debries causing issues. Keeping the unit clean and looking after it makes a big difference. Don't expect it to take care of itself because it can't. You have to help it out sometimes.
A great feature is that the app for the unit will tell you when to replace filters and brushes. It even takes you to the store to select the correct part for you.
The initial problems I had with the unit are listed below:
1. It cleaned well at first but soon after It did not vacuum well and left a lot of obvious surface debris behind. The fix was to clear the pet fur that clogged the vaccuum hose that leads to the bin.
2. The mapping feature just didn't seem to work. Initially it just mapped one upstairs bedroom and on suite bathroom. It ignored the second bathroom, bedroom, and loft. I reran the mapping feature many times and it just didn't look like my upstairs. But after reading up on it from articles they sent me, I realized it had mapped the places it could get to, not necessarily the whole floor plan. From there I was able to figure out where the rooms were. Now I have scheduled jobs that clean specific areas and stay away from other areas.
3. The lid switch just didn't work. It started complaining that the lid was open the first day. Then the problem would become intermittent until it failed completely. Support people showed me a simple fix for that and now I no longer receive false errors.
4. I used the phone app to register the product, and it used the serial number to register it with IRobot. But when I used it to get product support it failed to get the serial number. I couldn't copy and paste the serial number from the app either and it is a very long number.
After a couple e-mails back and forth with technical support, they determined my unit was under warranty and told me that if I had any more trouble that it would be covered completely free of charge.
I am very happy with this unit and I recommend it to anyone who is interested in a robotic vaccuum cleaner. It is really cool, and very much like the droids in Star Wars. It takes a bit to get used to but having a robot clean the floors on a regular daily scheduled basis is a very nice service to have. Rest assured their product support is there to help you get through any difficulty.
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This item: iRobot Roomba s9+ Self Emptying Robot Vacuum - Self-Empty for 60 Days, Detects & Cleans Around Objects in Your Home, Smart Mapping, Powerful Suction, Corner & Edge Cleaning
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From the manufacturer
iRobot Roomba s9+ Features
Advanced cleaning power
With groundbreaking technology & a sophisticated design, the s9+ is our legacy powerhouse robot vacuum.
Cleans up after you, & itself
Forget about vacuuming for months at a time with the Clean Base Automatic Dirt Disposal that allows the s9+ to empty itself for up to 60 days.
Deep, detailed, powerful clean
With 100% more the suction, the 3-Stage Cleaning System lifts, loosens, then eliminates debris & pet hair from deep within your carpets.
Dirt has nowhere to hide
PerfectEdge Technology with advanced sensors & a specially designed Corner Brush optimize cleaning deep into corners & along edges.
Next level navigation
Intelligently maps & cleans an entire level of your home. vSLAM navigation actively captures over 230,400 data points per second to optimize coverage.
Powered by iRobot OS
iRobot OS raises the bar - delivering an intuitive cleaning experience tailored to your needs and preferences.
Vacuums messes in the moment
Smart navigation in the s9+ maps specific objects in your home so you can send it to the mess, right when the mess happens.
A clean unique to you
Learns from your cleaning habits to offer up customized schedules. Suggests extra cleanings when pollen count is high or during pet shedding season.
Complete control of your clean
With Imprint Smart Mapping, your robot knows your kitchen from your living room, so you can decide where it cleans & when.
Steer clear of objects
You can tell your robot to stay away from certain areas or objects with customizable Keep Out Zones.
Ideal for homes with pets
40% larger Dual Multi-Surface Rubber Brushes don't get tangled with pet hair. High-Efficiency Filter traps cat & dog allergens.
Not a one-note performer
Careful Drive Mode uses 3D sensor tech to detect objects* in its path, cleaning around them without jostling or nudging. *Objects taller than 2.5cm
Compare iRobot Products
 Roomba s9+ Robot Vacuum |  Roomba j7+ |  Roomba Combo i3+ |  Roomba i3+ |  Roomba Combo Essential |  Roomba Vac Essential | |
|---|---|---|---|---|---|---|
|
Customer Reviews
|
7,521
|
8,128
|
357
|
950
|
32,234
|
26,436
|
|
Price
| $1,049.00 | $499.00 | $464.99 | $485.00 | $159.99 | $209.95 |
|
Mop type
| — | — | Interchangeable bin | — | Removable mopping pad | — |
|
Cleaning Power
| 40x | 10x | 10x | 10x | 10x | 10x |
|
Edge and corner cleaning
| PerfectEdge Technology | ✓ | ✓ | ✓ | ✓ | ✓ |
|
Clean with voice assistant*
| ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
|
Tackles multiple floor types
| ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
|
Multiple Suction Levels
| Carpet Boost | — | — | — | ✓ | ✓ |
|
Dual rubber brushes
| 40% Larger Rubber Brushes | ✓ | ✓ | ✓ | — | — |
|
Automatic dirt disposal
| ✓ | ✓ | ✓ | ✓ | — | — |
|
Recharges and resumes
| ✓ | ✓ | ✓ | ✓ | — | — |
|
Clean by room
| ✓ | ✓ | ✓ | ✓ | — | — |
|
Clean by zone or object
| ✓ | ✓ | — | — | — | — |
|
Recognizes & avoids obstacles
| — | ✓ | — | — | — | — |
Compare with similar items
This Item  iRobot Roomba s9+ Self Emptying Robot Vacuum - Self-Empty for 60 Days, Detects & Cleans Around Objects in Your Home, Smart Mapping, Powerful Suction, Corner & Edge Cleaning | Recommendations  |  |  | |
| Price | $1,099.00 | $599.99 | $169.99 | $64.99 |
| Delivery | Get it as soon as Tuesday, Mar 25 | — | Get it as soon as Thursday, Mar 20 | Get it as soon as Thursday, Mar 20 |
| Customer Ratings | ||||
| Sold By | Amazon.com | Roborock Technology Co. Ltd | Ybs Store | Amazon.com |
| surface suggestion | Carpet, Hardwood, Hard Surfaces | Hard Floor, Carpet, Wood, Tile | Wood, Hard Floors, Low-piled Carpet | wood, carpet |
| batteries included | ✗ | ✓ | ✓ | ✗ |
| battery average life | 120 minutes | 180 minutes | 120 minutes | 0 hours |
| compatible devices | Smartphones, Tablets, Amazon Echo, Google Home | Amazon Echo, Google Home, Smartphones | — | Compatible with: Roomba e5, Roomba e6, Roomba e7, Roomba i1, Roomba i1+, Roomba i2, Roomba i3, Roomba i3+, Roomba i4, Roomba i4+, Roomba i6, Roomba i6+, Roomba i7, Roomba i7+, Roomba i8, Roomba i8+, Roomba j6+, Roomba j7, Roomba j7+, Roomba j8+ |
What happens to a Roomba 9s+ when it goes blind?
I bought my own Christmas Present Christmas of 2022. I've been running my Roomba 9s for almost 2 years at this point. My home floors are 95% hard surface, either tile or hardwood. I've replaced only the wiper and pickup rollers, nothing else. Typical problems are what many users report; gets stuck on shoelaces, small mats, eats objects it cannot digest, etc. For my part, human modification, sort of like what I have to do with my dishwasher, pre-wash everything. Roomba is no different, one must go around the house making Roomba safe to operate correctly. My spouse has exceedingly long thick hair, combined with both a short haired dog with incredibly thick fur beneath, and a long haired Colley, this is the reason for most of my replaced parts.For 15 months Roomba was very consistent, and I learned what to do in order to look at my iPhone from wherever and get the "job successfully completed" message. However, strange behavior began to happen. Roomba would find unmapped territory that was not there, abort jobs, send itself to be emptied and not return to finishing the rest of the job, when asked to do a certain mapped area in the house, do another area, wonder around apparently unaware of where it should go or do next.Then the behavior got even more strange, it would turn itself on, without a directive at any time of the day, and finish a job it had started but not been able to finish (not a charging issue), have a spontaneous start, leave home only to return a minute later.And then, one day Roomba just stopped and shut itself off. The app said it was doing its job but clearly it was not. pressing the home button did not get it to return home. using the reboot option in the app yielded briefly blinking bin lid light. Removing the battery for half an hour followed by reboot seemed to get Roomba to wake up but the effect just did not last and eventually Roomba was found lifeless is some corner, unresponsive again.Perhaps some other Roomba owners have noticed small dust and dirt particles gathering beneath the glass/plastic lens cover on the forward facing camera just aft of the bin cover. I have since realized; this is a flaw in the design. cleaning behind this lens cover is not an easy thing to do. In fact, it is not a thing most people would attempt as it require disassembly of all major components save for the vacuum motor/blower, after which the two plastic body pieces which make up the bulk of the body cavity must be separated. There are screws which must be removed for this operation. However, most of the attachement of these two parts are one-way plastic clips, integral to the two parts. It is simply blind faith that in separating these parts you will not end up with an expensive bag full of parts which cannot be reassembled.Once these two main body plastic part have been separated, the lens cover can be cleaned or removed. I removed this lens cover and now use Roomba without it. Roomba has worked flawlessly for two months of cleanings (approximately 20 jobs.) All strange and weird behavior is now missing. Back is the Roomba I had initially purchased. I believe Roomba 9s uses this camera for a significant part of its sensor protocol in cleaning. My 9s became unresponsive is phases, as the lens became more obscured by small dust and hair particles with time. Having the camera/lens cover totally sealed would have solved this issue. Perhaps iRobot solved this problem in later issues of the same model, not on the one I bought.
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Top reviews from other countries
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- JohnReviewed in Canada on August 14, 2022
iRobot Roomba s9+ is excellent
Style: Roomba s9+Verified Purchase - Yousif AReviewed in Saudi Arabia on August 10, 2023
Worst Customer and after sales services
Style: Roomba s9+Verified Purchase - hamzaReviewed in the United Arab Emirates on December 24, 2022
Clean Base is not Duel voltage
Style: Roomba s9+Verified Purchase - JasonReviewed in Canada on August 16, 2024
Works very poorly, had a major malfunction within 6 months
Style: Roomba s9+Verified Purchase
