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Discussing Design: Improving Communication and Collaboration through Critique 1st Edition

4.6 out of 5 stars 124 ratings

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Real critique has become a lost skill among collaborative teams today. Critique is intended to help teams strengthen their designs, products, and services, rather than be used to assert authority or push agendas under the guise of "feedback." In this practical guide, authors Adam Connor and Aaron Irizarry teach you techniques, tools, and a framework for helping members of your design team give and receive critique.

Using firsthand stories and lessons from prominent figures in the design community, this book examines the good, the bad, and the ugly of feedback. You’ll come away with tips, actionable insights, activities, and a cheat sheet for practicing critique as a part of your collaborative process.

This book covers:

  • Best practices (and anti-patterns) for giving and receiving critique
  • Cultural aspects that influence your ability to critique constructively
  • When, how much, and how often to use critique in the creative process
  • Facilitation techniques for making critiques timely and more effective
  • Strategies for dealing with difficult people and challenging situations
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From the brand


From the Publisher

Articulating Design Decisions
Discussing Design
Storytelling in Design
Customer Reviews
4.6 out of 5 stars 334
4.6 out of 5 stars 124
4.5 out of 5 stars 57
Price $49.65 $23.99 $35.26
Further Related Titles Communicate with Stakeholders, Keep Your Sanity, and Deliver the Best User Experience Improving Communication and Collaboration through Critique Principles and Tools for Defining, Designing, and Selling Multi-Device Design Projects

Editorial Reviews

About the Author

Adam Connor is an Experience Designer and VP of Organizational Design with Mad*Pow based in Portsmouth, NH. Since 2009, he has been helping teams and organizations all over the world understand how to better collaborate and create innovative new products and services. His work at Mad*Pow and background in experience design, computer science, film and illustration has taught him the value of delivering and receiving constructive feedback in the design process and the role it plays in enabling teams to work together creatively and productively.
Aaron Irizarry is Director of User Experience for Nasdaq Product Design and has been building online products for startups and large corporations for over 10 years. Aaron is also a public speaker and consults with companies providing design studio and collaborative critique workshops to help their product teams and stakeholders/managers improve the discussion around product design. Aaron is heavily involved in the design community where he helps organize meetups and conferences.

Product details

  • Publisher ‏ : ‎ O'Reilly Media; 1st edition (July 14, 2015)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 206 pages
  • ISBN-10 ‏ : ‎ 149190240X
  • ISBN-13 ‏ : ‎ 978-1491902400
  • Item Weight ‏ : ‎ 10 ounces
  • Dimensions ‏ : ‎ 6 x 0.44 x 9 inches
  • Customer Reviews:
    4.6 out of 5 stars 124 ratings

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4.6 out of 5 stars
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Customers say

Customers find the book provides helpful strategies and tips for design-related conversation and collaboration. They consider it a great value for money.

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10 customers mention "Information quality"8 positive2 negative

Customers appreciate the book's helpful strategies and tips, with one customer noting it contains numerous brief summaries of central ideas.

"...book "Discussing Design" builds a strong case and demonstrates a usable model for improving design-related conversation and collaboration." Read more

"...Could this dead simple method really help to improve the way we communicate and to do better design?..." Read more

"...This book outlines very specific best practices for critiquing in a way that is easy to understand, and easy to communicate to others...." Read more

"...The book has lots of examples and they are really helpful. I highly recommend this book to designers, project managers, stakeholders, and developers." Read more

3 customers mention "Value for money"3 positive0 negative

Customers find the book to be worth the purchase.

"This was a great book. Lots of tips and techniques that you can use right way in your work space...." Read more

"...some helpful strategies and tips I learned, so I’d say it was worth the purchase" Read more

"...Great stuff." Read more

This book is fantastic, I recommend everyone read it
5 out of 5 stars
This book is fantastic, I recommend everyone read it
This book is fantastic, I recommend everyone read it, this isn't only for designers. I mean anyone who will ever be asked or feels compelling to want to give "feedback" on a design or anything really should read this book. Adam Connor and Aaron Irizarry did an exceptional job describing different faces of critique, defining what it actually is and "where" comes from. This book shows how and when to give critique, how and when to take it, yes there is a time and place for it. Discussing Design teaches how to improve communication through critique (literally), how to deal with different types of personalities in difficult situations, how to recognise and deal with selfish and preferential feedback. I can't say enough good things about this book.
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Top reviews from the United States

  • Reviewed in the United States on August 6, 2015
    When I started reading "Discussing Design: Improving Communication & Collaboration Through Critique," I wasn't sure this book was necessary. It seemed to be merely a compilation of group communication principles (plus some user experience design techniques) covered in many other resources. By the time I finished reading, I'd changed my mind. This tutorial on communication and collaboration methods does contain some familiar concepts. However, it's tailored to meet the distinctive needs of designers (and those who work with designers) in environments where "getting feedback" is a common workplace expectation (or a desired outcome), but acquiring meaningful, useful information that truly enhances and advances a project can be difficult to accomplish.

    In the opening pages of their book, authors Adam Connor and Aaron Irizarry define "critique" as "analysis that helps us understand what is working and what isn't [in products or ideas for products] and whether we are on the right track toward reaching our goals." They explain that good critique is related to specific aspects of a product or a decision, is aligned with project objectives or best practices, and is a way to examine how and why the objectives are or aren't being supported in the most current version of the product. They contrast useful critique with feedback that is simply a quick gut reaction, or a way that people reveal their own (often biased) vision for the product or idea being discussed. They confront directly the art/design school stereotype of critique, in which work by a novice is figuratively (or possibly literally) "ripped apart" by a senior designer.

    The first chapter, "Understanding Critique," also examines benefits that "real" critique brings to workplace teams: building opportunities to develop shared vocabularies and advance collaborative decision-making among people with disparate backgrounds and responsibilities. In addition, "real" critique assists the iterative (and often time-sensitive) work processes favored by many design-oriented organizations.

    Chapter 2, "What Critique Looks Like," explains in detail how to give and receive critique, including recognizing and promoting the mindset needed for critique, along with examples of applying specific techniques like "lead with questions" and "don't assume" (instead find out the constraints that might have affected design decisions).

    Chapter 3, "Culture and Critique," acknowledges that applying good critique skills is not easy in some organizational settings. The chapter provides useful, workable approaches to dealing with organizational politics and entrenched processes that can inhibit meaningful collaboration on product improvements.

    Chapter 4, "Making Critique a Part of Your Process," continues the explanation of how to integrate critique into organizational settings, and examines three distinct opportunities for critique: in meetings or discussions focused solely on critique, in activities focused on generating and selecting ideas, and in formal review meetings intended to gain "sign off" for a product.

    Chapter 5, "Facilitating Critique," provides guidelines for setting up a critique session and keeping it focused and useful.

    Chapter 6, "Critiquing with Difficult People and Challenging Situations," revisits situations that lead to "communication miscues, conflict, and frustration" and gives additional examples of techniques and strategies for dealing with and resolving these challenges.

    Chapter 7 summarizes all of the key points from previous chapters, and then encourages the reader to "Go forth, create, critique, and collaborate."

    An appendix on "The 10 Bad Habits that Hurt Critique" provides tips for avoiding or eliminating behaviors (while facilitating or participating in critique) that "put hurdles in the way of good communication."

    Throughout the book, personal testimonials (some from the authors and some from other designers and executives) are used to elaborate on and give concrete examples of the general principles under discussion. Other examples are provided through cartoon-style illustrations as well as photos and screen shots.

    Structurally, the book contains numerous brief summaries of Central Ideas, each displayed in a visually distinctive way. Also, every chapter ends with a longer summary of all of that chapter's central ideas. These document design techniques make it easy for the reader to skim the entire text and quickly locate key points (although on first reading, the frequent summaries also add redundancy-- which the authors acknowledge periodically).

    Early in "Discussing Design," the authors assert that critique is not just a set of communication techniques to be used in design-focused work processes; it's a life skill that can be used to apply fundamental principles of critical thinking to "any activity or thing you want to improve." I'm not yet convinced that I want to apply Connor and Irizarry's formal analysis process to every element of my life that could benefit from revisions-- but I'll gladly recommend this book to the designers I work with (graphic designers, product designers, and web designers/developers; raw beginners as well as seasoned veterans) and to others I know who work with designers. The book "Discussing Design" builds a strong case and demonstrates a usable model for improving design-related conversation and collaboration.
    19 people found this helpful
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  • Reviewed in the United States on August 2, 2016
    I am not sure how I came across with this book but when I read it the first time last year it totally blew my mind.

    In my work I had become somewhat frustrated about how we communicated about our designs and the message of the book connected 100%. Could this dead simple method really help to improve the way we communicate and to do better design? I made a new year’s promise to try it out and during the last winter and spring we’ve had several design critique sessions.

    I found the sessions valuable even if we did not facilitate them in the same rigor as the book suggests. We also facilitated a training workshop about the method with a colleague and the participants really seemed to get excited about the topic. Future shows if the method earns its place in their toolbox. We’ll also continue running the critique sessions in the fall and I still find myself to be excited about this.

    So I truly recommend this book to all designers, product owners and managers, developers etc! The magic in it is that you can use it critique not only interaction design but also business concepts, technical solutions etc.
    2 people found this helpful
    Report
  • Reviewed in the United States on December 23, 2023
    I'd actually rate this book a 3.5, but since Amazon doesn't allow half stars, I'm rounding up on principle.

    This book was published back in 2015 and feels dated not because the information within isn't useful, but because if you and whoever you work for haven't already figured this stuff out, you're in big trouble.

    If you or the company you work for are struggling to establish a way to critique that's sensitive while still being useful, then Discussing Design is for you. It doesn't matter if you're a software engineer, a business manager, or even a construction worker (OK, maybe a construction worker wouldn't get quite as much out of this book). The book is very much not technical.

    Discussing Design will give you tips and tricks on how to introduce a proper mindset and environment for critique. You'll learn some pitfalls, how to deal with "difficult" people, etc.

    If you already feel comfortable giving and receiving(!) critique, and the people around you are more or less the same, you won't find anything new in Discussing Design. If you aren't, though, you'll want to give this one a read.
  • Reviewed in the United States on September 5, 2015
    “Critique isn't about judgement. It’s about analyzing the design so that you can improve it.”"

    One of the most common question designers I mentor have asked me is "How do I give an effective critique?" It's a difficult thing. People can be very sensitive about their creations. If a critique sounds judgemental, the person whose work is being critiqued can take it as a slight against their skills as a professional.

    Discussing Design addresses the soft skills needed to improve critique interactions, and to help create a collaborative, judgement-free environment for the participants.

    This book outlines very specific best practices for critiquing in a way that is easy to understand, and easy to communicate to others. The unique illustrations help tell the story of specific ways to make critique effective and how to avoid giving feedback that would result in a defensive response. It even tackles tough topics of organizational culture and territorialism.

    This is a book I have recommended, and will continue to recommend, to my colleagues and to designers I mentor. I would love to detail all the goodness wrapped up in this book, but it is too expansive to fit in a review. You will just have to read it for yourself.
    2 people found this helpful
    Report
  • Reviewed in the United States on January 2, 2016
    This was a great book. Lots of tips and techniques that you can use right way in your work space. The book has lots of examples and they are really helpful. I highly recommend this book to designers, project managers, stakeholders, and developers.

Top reviews from other countries

Translate all reviews to English
  • Nihal Sipu Walia
    1.0 out of 5 stars Loved it
    Reviewed in India on June 29, 2019
    Awesome book
  • Eduardo U
    5.0 out of 5 stars El libro tiene un buen formato
    Reviewed in Mexico on October 9, 2023
    Cumple con las expectativas sobre el libro
    Report
  • Bob
    5.0 out of 5 stars Lack productive crits? Read this
    Reviewed in the United Kingdom on November 4, 2016
    Great read that inspired our team to formalise an official structure and rules around critiques. It's already had a positive effect on the team and our design output. Thanks
  • Nathan
    5.0 out of 5 stars great principles for design critique also for the life
    Reviewed in Germany on March 12, 2023
    it sheds light on our current team design critique sessions, and enpowered the better team communication:
    - how to provide and receive critiques,
    - how to cope with difficult people,
    - what principle we should keep
    - what methods (4 charette, 6 hats, design studio etc.) we can apply to the daily business

    Among all the tips, I found these particularly mind-blowing:
    - avoid problem-solving (analytic thinking instead of creative thinking)
    - don't rush to make decisions
    - always keep consensus on the design objective

    These can also be the life hack, not only used in design.

    -----
    There are some typos in the book:
    page 81, page 56, page 176
    Customer image
    Nathan
    5.0 out of 5 stars
    great principles for design critique also for the life

    Reviewed in Germany on March 12, 2023
    it sheds light on our current team design critique sessions, and enpowered the better team communication:
    - how to provide and receive critiques,
    - how to cope with difficult people,
    - what principle we should keep
    - what methods (4 charette, 6 hats, design studio etc.) we can apply to the daily business

    Among all the tips, I found these particularly mind-blowing:
    - avoid problem-solving (analytic thinking instead of creative thinking)
    - don't rush to make decisions
    - always keep consensus on the design objective

    These can also be the life hack, not only used in design.

    -----
    There are some typos in the book:
    page 81, page 56, page 176
    Images in this review
    Customer image
  • Mr R A Bewes
    5.0 out of 5 stars Five Stars
    Reviewed in the United Kingdom on March 11, 2016
    Thought provoking and insightful. Can't wait to try and apply to current projects.