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Discussing Design: Improving Communication and Collaboration through Critique 1st Edition
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Real critique has become a lost skill among collaborative teams today. Critique is intended to help teams strengthen their designs, products, and services, rather than be used to assert authority or push agendas under the guise of "feedback." In this practical guide, authors Adam Connor and Aaron Irizarry teach you techniques, tools, and a framework for helping members of your design team give and receive critique.
Using firsthand stories and lessons from prominent figures in the design community, this book examines the good, the bad, and the ugly of feedback. You’ll come away with tips, actionable insights, activities, and a cheat sheet for practicing critique as a part of your collaborative process.
This book covers:
- Best practices (and anti-patterns) for giving and receiving critique
- Cultural aspects that influence your ability to critique constructively
- When, how much, and how often to use critique in the creative process
- Facilitation techniques for making critiques timely and more effective
- Strategies for dealing with difficult people and challenging situations
- ISBN-10149190240X
- ISBN-13978-1491902400
- Edition1st
- PublisherO'Reilly Media
- Publication dateJuly 14, 2015
- LanguageEnglish
- Dimensions6 x 0.44 x 9 inches
- Print length206 pages
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Articulating Design Decisions
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Price | $49.65$49.65 | $23.99$23.99 | $35.26$35.26 |
Further Related Titles | Communicate with Stakeholders, Keep Your Sanity, and Deliver the Best User Experience | Improving Communication and Collaboration through Critique | Principles and Tools for Defining, Designing, and Selling Multi-Device Design Projects |
Editorial Reviews
About the Author
Aaron Irizarry is Director of User Experience for Nasdaq Product Design and has been building online products for startups and large corporations for over 10 years. Aaron is also a public speaker and consults with companies providing design studio and collaborative critique workshops to help their product teams and stakeholders/managers improve the discussion around product design. Aaron is heavily involved in the design community where he helps organize meetups and conferences.
Product details
- Publisher : O'Reilly Media; 1st edition (July 14, 2015)
- Language : English
- Paperback : 206 pages
- ISBN-10 : 149190240X
- ISBN-13 : 978-1491902400
- Item Weight : 10 ounces
- Dimensions : 6 x 0.44 x 9 inches
- Best Sellers Rank: #780,394 in Books (See Top 100 in Books)
- #536 in Web Design (Books)
- #575 in Running Meetings & Presentations (Books)
- #2,535 in Communication Skills
- Customer Reviews:
About the authors
Adam Connor, most recognizable by his magnificent beard, is a designer, author and illustrator based in Western Massachusetts. As VP of Organizational Design at Mad*Pow, Adam helps create positive change by addressing the relationships that people have with one another to foster more collaborative, creative and customer-centric organizations.
Adam and his team look closely at company culture and all of the ways that it gets expressed and reinforced. They explore how beliefs, behaviors and perceptions influence things like roles, structure, processes, and tools that organizations use every day. They then work collaboratively with teams to identify meaningful changes that teams can make to improve their capacity to work together creatively.
His work at Mad*Pow and extensive background in experience design, computer science, illustration, and film has taught him the value of delivering and receiving constructive feedback in the design process and the role it plays in effective collaboration. He has coached and trained teams across the world and from industry leading organizations such as Google, Disney, Fidelity, and Aetna.
In 2015 he and co-author Aaron Irizarry released "Discussing Design: Improving Communication & Collaboration Through Critique" with O’Reilly Publishing. His thoughts on collaboration and design can be found at adamconnor.com and discussingdesign.com
Aaron Irizarry, known in luchadore circles as El Cubano Magnifico, is Head of Experience Infrastructure at Capital One, and has been building online products for startups and large corporations for over 15 years.
Aaron is also a public speaker and consults with companies providing design studio and collaborative critique workshops to help their product teams and stakeholders/managers improve the discussion around product design.
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
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Learn more how customers reviews work on AmazonCustomers say
Customers find the book provides helpful strategies and tips for design-related conversation and collaboration. They consider it a great value for money.
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Customers appreciate the book's helpful strategies and tips, with one customer noting it contains numerous brief summaries of central ideas.
"...book "Discussing Design" builds a strong case and demonstrates a usable model for improving design-related conversation and collaboration." Read more
"...Could this dead simple method really help to improve the way we communicate and to do better design?..." Read more
"...This book outlines very specific best practices for critiquing in a way that is easy to understand, and easy to communicate to others...." Read more
"...The book has lots of examples and they are really helpful. I highly recommend this book to designers, project managers, stakeholders, and developers." Read more
Customers find the book to be worth the purchase.
"This was a great book. Lots of tips and techniques that you can use right way in your work space...." Read more
"...some helpful strategies and tips I learned, so I’d say it was worth the purchase" Read more
"...Great stuff." Read more
Reviews with images

This book is fantastic, I recommend everyone read it
Top reviews from the United States
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- Reviewed in the United States on August 6, 2015When I started reading "Discussing Design: Improving Communication & Collaboration Through Critique," I wasn't sure this book was necessary. It seemed to be merely a compilation of group communication principles (plus some user experience design techniques) covered in many other resources. By the time I finished reading, I'd changed my mind. This tutorial on communication and collaboration methods does contain some familiar concepts. However, it's tailored to meet the distinctive needs of designers (and those who work with designers) in environments where "getting feedback" is a common workplace expectation (or a desired outcome), but acquiring meaningful, useful information that truly enhances and advances a project can be difficult to accomplish.
In the opening pages of their book, authors Adam Connor and Aaron Irizarry define "critique" as "analysis that helps us understand what is working and what isn't [in products or ideas for products] and whether we are on the right track toward reaching our goals." They explain that good critique is related to specific aspects of a product or a decision, is aligned with project objectives or best practices, and is a way to examine how and why the objectives are or aren't being supported in the most current version of the product. They contrast useful critique with feedback that is simply a quick gut reaction, or a way that people reveal their own (often biased) vision for the product or idea being discussed. They confront directly the art/design school stereotype of critique, in which work by a novice is figuratively (or possibly literally) "ripped apart" by a senior designer.
The first chapter, "Understanding Critique," also examines benefits that "real" critique brings to workplace teams: building opportunities to develop shared vocabularies and advance collaborative decision-making among people with disparate backgrounds and responsibilities. In addition, "real" critique assists the iterative (and often time-sensitive) work processes favored by many design-oriented organizations.
Chapter 2, "What Critique Looks Like," explains in detail how to give and receive critique, including recognizing and promoting the mindset needed for critique, along with examples of applying specific techniques like "lead with questions" and "don't assume" (instead find out the constraints that might have affected design decisions).
Chapter 3, "Culture and Critique," acknowledges that applying good critique skills is not easy in some organizational settings. The chapter provides useful, workable approaches to dealing with organizational politics and entrenched processes that can inhibit meaningful collaboration on product improvements.
Chapter 4, "Making Critique a Part of Your Process," continues the explanation of how to integrate critique into organizational settings, and examines three distinct opportunities for critique: in meetings or discussions focused solely on critique, in activities focused on generating and selecting ideas, and in formal review meetings intended to gain "sign off" for a product.
Chapter 5, "Facilitating Critique," provides guidelines for setting up a critique session and keeping it focused and useful.
Chapter 6, "Critiquing with Difficult People and Challenging Situations," revisits situations that lead to "communication miscues, conflict, and frustration" and gives additional examples of techniques and strategies for dealing with and resolving these challenges.
Chapter 7 summarizes all of the key points from previous chapters, and then encourages the reader to "Go forth, create, critique, and collaborate."
An appendix on "The 10 Bad Habits that Hurt Critique" provides tips for avoiding or eliminating behaviors (while facilitating or participating in critique) that "put hurdles in the way of good communication."
Throughout the book, personal testimonials (some from the authors and some from other designers and executives) are used to elaborate on and give concrete examples of the general principles under discussion. Other examples are provided through cartoon-style illustrations as well as photos and screen shots.
Structurally, the book contains numerous brief summaries of Central Ideas, each displayed in a visually distinctive way. Also, every chapter ends with a longer summary of all of that chapter's central ideas. These document design techniques make it easy for the reader to skim the entire text and quickly locate key points (although on first reading, the frequent summaries also add redundancy-- which the authors acknowledge periodically).
Early in "Discussing Design," the authors assert that critique is not just a set of communication techniques to be used in design-focused work processes; it's a life skill that can be used to apply fundamental principles of critical thinking to "any activity or thing you want to improve." I'm not yet convinced that I want to apply Connor and Irizarry's formal analysis process to every element of my life that could benefit from revisions-- but I'll gladly recommend this book to the designers I work with (graphic designers, product designers, and web designers/developers; raw beginners as well as seasoned veterans) and to others I know who work with designers. The book "Discussing Design" builds a strong case and demonstrates a usable model for improving design-related conversation and collaboration.
- Reviewed in the United States on August 2, 2016I am not sure how I came across with this book but when I read it the first time last year it totally blew my mind.
In my work I had become somewhat frustrated about how we communicated about our designs and the message of the book connected 100%. Could this dead simple method really help to improve the way we communicate and to do better design? I made a new year’s promise to try it out and during the last winter and spring we’ve had several design critique sessions.
I found the sessions valuable even if we did not facilitate them in the same rigor as the book suggests. We also facilitated a training workshop about the method with a colleague and the participants really seemed to get excited about the topic. Future shows if the method earns its place in their toolbox. We’ll also continue running the critique sessions in the fall and I still find myself to be excited about this.
So I truly recommend this book to all designers, product owners and managers, developers etc! The magic in it is that you can use it critique not only interaction design but also business concepts, technical solutions etc.
- Reviewed in the United States on December 23, 2023I'd actually rate this book a 3.5, but since Amazon doesn't allow half stars, I'm rounding up on principle.
This book was published back in 2015 and feels dated not because the information within isn't useful, but because if you and whoever you work for haven't already figured this stuff out, you're in big trouble.
If you or the company you work for are struggling to establish a way to critique that's sensitive while still being useful, then Discussing Design is for you. It doesn't matter if you're a software engineer, a business manager, or even a construction worker (OK, maybe a construction worker wouldn't get quite as much out of this book). The book is very much not technical.
Discussing Design will give you tips and tricks on how to introduce a proper mindset and environment for critique. You'll learn some pitfalls, how to deal with "difficult" people, etc.
If you already feel comfortable giving and receiving(!) critique, and the people around you are more or less the same, you won't find anything new in Discussing Design. If you aren't, though, you'll want to give this one a read.
- Reviewed in the United States on September 5, 2015“Critique isn't about judgement. It’s about analyzing the design so that you can improve it.”"
One of the most common question designers I mentor have asked me is "How do I give an effective critique?" It's a difficult thing. People can be very sensitive about their creations. If a critique sounds judgemental, the person whose work is being critiqued can take it as a slight against their skills as a professional.
Discussing Design addresses the soft skills needed to improve critique interactions, and to help create a collaborative, judgement-free environment for the participants.
This book outlines very specific best practices for critiquing in a way that is easy to understand, and easy to communicate to others. The unique illustrations help tell the story of specific ways to make critique effective and how to avoid giving feedback that would result in a defensive response. It even tackles tough topics of organizational culture and territorialism.
This is a book I have recommended, and will continue to recommend, to my colleagues and to designers I mentor. I would love to detail all the goodness wrapped up in this book, but it is too expansive to fit in a review. You will just have to read it for yourself.
- Reviewed in the United States on January 2, 2016This was a great book. Lots of tips and techniques that you can use right way in your work space. The book has lots of examples and they are really helpful. I highly recommend this book to designers, project managers, stakeholders, and developers.
Top reviews from other countries
- Nihal Sipu WaliaReviewed in India on June 29, 2019
1.0 out of 5 stars Loved it
Awesome book
-
Eduardo UReviewed in Mexico on October 9, 2023
5.0 out of 5 stars El libro tiene un buen formato
Cumple con las expectativas sobre el libro
- BobReviewed in the United Kingdom on November 4, 2016
5.0 out of 5 stars Lack productive crits? Read this
Great read that inspired our team to formalise an official structure and rules around critiques. It's already had a positive effect on the team and our design output. Thanks
- NathanReviewed in Germany on March 12, 2023
5.0 out of 5 stars great principles for design critique also for the life
it sheds light on our current team design critique sessions, and enpowered the better team communication:
- how to provide and receive critiques,
- how to cope with difficult people,
- what principle we should keep
- what methods (4 charette, 6 hats, design studio etc.) we can apply to the daily business
Among all the tips, I found these particularly mind-blowing:
- avoid problem-solving (analytic thinking instead of creative thinking)
- don't rush to make decisions
- always keep consensus on the design objective
These can also be the life hack, not only used in design.
-----
There are some typos in the book:
page 81, page 56, page 176
Nathangreat principles for design critique also for the life
Reviewed in Germany on March 12, 2023
- how to provide and receive critiques,
- how to cope with difficult people,
- what principle we should keep
- what methods (4 charette, 6 hats, design studio etc.) we can apply to the daily business
Among all the tips, I found these particularly mind-blowing:
- avoid problem-solving (analytic thinking instead of creative thinking)
- don't rush to make decisions
- always keep consensus on the design objective
These can also be the life hack, not only used in design.
-----
There are some typos in the book:
page 81, page 56, page 176
Images in this review
- Mr R A BewesReviewed in the United Kingdom on March 11, 2016
5.0 out of 5 stars Five Stars
Thought provoking and insightful. Can't wait to try and apply to current projects.