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How to Do a Gemba Walk: Coaching Gemba Walkers Paperback – September 18, 2018

4.3 4.3 out of 5 stars 160 ratings

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Taking a Gemba Walk to Go See, Ask Why, and Show Respect is a key way to more actively engage people in performance improvement activities. Even if you currently do Gemba Walks in all likelihood you fall short of what the best companies do. This ‘how to guide’ provides leaders a basic menu of options on ways to do a more effective Walks. It will also provide ideas for continuous improvement practitioners on how to coach senior executives seeking to do this well.The guide describes three key reasons for doing a Gemba Walk:1. Clarify Purpose: Gemba Walks provide a wonderful opportunity to learn if people inside the organization have a deep understanding of ‘why’ they are doing their work activities.2. Process Understanding: Leaders can see, with their own eyes, how effectively work activities between departments and between work-groups are aligned with what the organization is trying accomplish.3. Engaging People: The walks provide an opportunity for leaders discover barriers that inhibit people’s ability to do great work. The guide describes questions to ask for different types of walks and outlines an approach for leaders seeking to better understand the facts, to make better decisions, and to build consensus to achieve important goals. Examples are drawn from organizations with outstanding improvement practices: Toyota, Autoliv, OC Tanner, Cogent Power and the author’s experiences as Chairman of the Association of Manufacturing Excellence’s Awards Council.A respectful, effective Gemba Walk builds trust and lays the groundwork for a major transformation! It is amazing what one can learn during a walk! How can you be an effective leader and not want to do this?
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Product details

  • Publisher ‏ : ‎ Independently published (September 18, 2018)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 134 pages
  • ISBN-10 ‏ : ‎ 1723793183
  • ISBN-13 ‏ : ‎ 978-1723793189
  • Item Weight ‏ : ‎ 6.7 ounces
  • Dimensions ‏ : ‎ 6 x 0.31 x 9 inches
  • Customer Reviews:
    4.3 4.3 out of 5 stars 160 ratings

About the author

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Michael Bremer
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Michael Bremer, born in St. Louis, MO. Started business career in public accounting, migrated to operations and information systems. Worked for a number of highly effective leaders and a few not so effective senior executives. Learned much from both groups. Those experiences sparked in interest in understanding why leaders do what they do and a curiosity about why some organizations work very hard to improve, but fail to improve their competitive position.

Was given the responsibility for creating a company wide improvement effort in 1980 for a Fortune 30 company. Had no idea what I was supposed to do. Spent time with Dr. W. Edwards Deming and Joseph Juran, as well as a few leaders in other companies, and they gave me a few ideas on how to do my job. But early in my improvement career, I simply did not have enough pegs on my knowledge board (brain) to understand. It took me a very long time to more fully understand the principles Deming and Juran were trying to impart. I am still learning.

I have had the good fortune to be able to travel all over the world. Beyond North America my travels have included: Asia, South America, Australia and the non-exotic parts of Africa. As I interacted with people in their communities a common pattern emerged. Many of them have strong spiritual beliefs, they work hard, they want to provide a better place for their children and they wish to live a life safe from physical threats to their family.

There is also another common pattern. There is not enough critical thinking from the top to the bottom of most organizations, and in today's world. Knowledge and an ability to act against fundamentalism (be it nationalistic, religious or corporate greed - where one set of people believe they are much better than another set of people) is important to our society. The problems we face as a society are large. But every generation feels that way to some degree. Some generations are builders and create a better society and community. Other generations go the other way, it is a cycle that has been repeated through-out history.

I get very excited when I see people learn, gain confidence and take action on new knowledge. Sometimes you literally see people grow before your eyes. It is an intoxicating experience! My goal for the remainder of my life is to shine a small light on an alternative path. Where we can make our organizations, our communities and our global society a better place.

Customer reviews

4.3 out of 5 stars
160 global ratings

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Customers say

Customers find the book helpful for learning how to effectively perform Gemba. They appreciate the clear methodology and simple steps presented in a concise manner. The book is described as practical and easy to read, making it a must-read for business professionals.

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15 customers mention "Effectiveness"15 positive0 negative

Customers find the book helpful for learning how to do Gemba walks effectively. They appreciate its clear explanations and simple steps. The book provides useful advice and a practical approach suitable for beginners and experienced walkers.

"Michael Bremer book is an outstanding book, to improve your Current GEMBA Walks and an extraordinary simple guide for those who want to implement..." Read more

"Very good book for implementing lean into your manufacturing environment...." Read more

"Easy to follow the methodolodgy outlined in this book...." Read more

"I find this a good simple book that very clearly describes the "myth" of the famous Gemba walks...." Read more

4 customers mention "Readability"4 positive0 negative

Customers find the book practical and effective. They say it's a must-read for business professionals.

"Great book! It is a practical approach and a methodology that can be applied in all types of organizations...." Read more

"A must read for all business professionals who want to know what it takes to make real and lasting change or improvements" Read more

"Excellent Book from Michael Bremer, very effective straight to the point..." Read more

"Easy to read and very practical..." Read more

Top reviews from the United States

  • Reviewed in the United States on December 7, 2024
    Michael Bremer book is an outstanding book, to improve your Current GEMBA Walks and an extraordinary simple guide for those who want to implement this process, I like it, Thanks
    One person found this helpful
    Report
  • Reviewed in the United States on March 21, 2018
    Very good book for implementing lean into your manufacturing environment.
    This book will clear your mind regarding what they are, their purpose and how they should be done.
    This informative book will be used when the real Gemba walk is needed to be done in your location. The most important thing for every executives is just "go to see the flow by yourself“. This book will help you get back on track to improvement.
    2 people found this helpful
    Report
  • Reviewed in the United States on November 6, 2015
    One of the least understood topics in lean is “gemba walks.” Experienced lean leaders and people new to lean intrinsically understand that there is value in a gemba walk. Many people quickly grasp “the why” for gemba walks. Most, however, are left trying to understand “the how.” There are many questions centering on when I should do them, what am I looking for, what is the goal, what mindset do I bring? This book does an excellent job of answering “the how” for the many different types of gemba walks as well as reinforcing “the why.” Highly recommended for anyone on a lean journey.

    Jim Parejko
    VP Continuous Improvement and Engineering
    Bison Gear and Engineering
    4 people found this helpful
    Report
  • Reviewed in the United States on September 8, 2018
    Easy to follow the methodolodgy outlined in this book. Once you understand the Improvement Kata and would like your team to learn along with you this book may be just what they need. Its quick. Right to he point. And immediately lays out a step by step approach to Gemba Walking for you to follow.
  • Reviewed in the United States on May 29, 2016
    I find this a good simple book that very clearly describes the "myth" of the famous Gemba walks. Coming from a service background I always found manufacturing books talking about Gemba walks but none of them seemed to be able to properly describe it. This book brought some clarity to my mind regarding what they are, their purpose and how they should be done.
    4 people found this helpful
    Report
  • Reviewed in the United States on May 20, 2016
    Mike Bremer has created an excellent "how to" book with "How to Do a Gemba Walk". I appreciate his concise writing describing Go See, Ask What Then Why, and Show Respect. He is spot on describing the connections of people, purpose and processes. Thank you Mike for providing this resource!
    Dean Kirkeby
    GNP Company
    3 people found this helpful
    Report
  • Reviewed in the United States on December 18, 2015
    Great book! It is a practical approach and a methodology that can be applied in all types of organizations. A must read for sales operations professionals to understand what is really happening in your field sales organization.
    2 people found this helpful
    Report
  • Reviewed in the United States on September 12, 2017
    Michael has written a very good book detailing why and how to do effective Gemba walks. I appreciate how he builds upon the Toyota Kata process that Mike Rother first introduced in manufacturing plants at another company where I was a lean leader for over a decade. Thanks for a very good book that will be useful and helpful for my current lean leadership team.

Top reviews from other countries

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  • Gautham
    5.0 out of 5 stars Gemba Everyday to start
    Reviewed in India on September 21, 2021
    Reading MB's Coaching Gemba, we are all part of the same organization pre and post COVID. We can only be successful if all work together. This gives us a chance to WALK and what we THINK to improve the work. If this works we STAND a chance to do a GEMBA for 'REAL' improvement. Meeting MB in real and virtually I am blessed we have discussions from process, systems to in house and to macros of CI. He was also trainer at the USAF he does not want to brag much, great to know MB.
  • Ian M.
    5.0 out of 5 stars Light informative read
    Reviewed in the United Kingdom on November 27, 2019
    Light informative read on how to get the most out of "managing by walking around". Managing by walking around is not just about walking around and being seen. There should be, as reinforced by the book, lots of human interaction and engagement / involvement.
  • Dr David J. Newlands,
    5.0 out of 5 stars vite livré
    Reviewed in France on April 19, 2019
    Trés court delai de livraison. Le livre était deja lu, est quelque texte était marqué en jaune, mais autrement en bon état
  • ricardo
    5.0 out of 5 stars Ricardo
    Reviewed in Mexico on December 15, 2017
    Very good book for learning from the beginning if you are a leader in the company and want to improve your performance
  • Robert Mercuri
    5.0 out of 5 stars Well structured and great practical examples
    Reviewed in Australia on January 1, 2024
    Really enjoyed how focused this book was on how to get the most out of your Gemba walks. The text was full of great tips and practical examples.