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Happy R.A.V.I.N.G. Customers!: Six Powerful Steps to Grow Your Business with Exceptional Customer Experience Paperback – February 15, 2014

by Carol Buehrens (Author)
4.7 4.7 out of 5 stars 34 ratings
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“… Any Company who really knows that Customer Experience drives profit must read this book…” – Teresa Laraba, Senior Vice President Customers, Southwest Airlines

“… Carol provides practical advice that will help businesses, and their people, provide a memorable customer experience… and grow their bottom line…” – Tom Feeney, President & CEO, Safelite AutoGlass

“Happy R.A.V.I.N.G. Customers!” by Carol Buehrens, guides you through a six-step process that’s key to growing your business. Its 200 pages are packed full of strategic, tactical and practical inspiration. By following Buehrens’ advice, you’ll learn how to refocus your strategy, goals and your employee culture on what counts, your customers.

With her included CX Toolkit, you’re provided a wealth of tools and templates, from interviewing techniques to journey mapping, to employee rewards and motivational posters, which you can put to use immediately.

To remain profitable in business today, you need more than merely satisfied customers – you want customers who love you and RAVE about your company. If you want a comprehensive guide to start and grow the discipline of Customer Experience at your organization, “Happy R.A.V.I.N.G. Customers!” is for you.

Learn more at the Book Site: happyravingcustomers.com

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  1. Print length
    202 pages
  2. Language
    English
  3. Publication date
    February 15, 2014
  4. Dimensions
    6 x 0.46 x 9 inches
  5. ISBN-10
    099102740X
  6. ISBN-13
    978-0991027408
  7. See all details
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Product details

  • Publisher ‏ : ‎ MCH Press (February 15, 2014)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 202 pages
  • ISBN-10 ‏ : ‎ 099102740X
  • ISBN-13 ‏ : ‎ 978-0991027408
  • Item Weight ‏ : ‎ 9.9 ounces
  • Dimensions ‏ : ‎ 6 x 0.46 x 9 inches
  • Customer Reviews:
    4.7 4.7 out of 5 stars 34 ratings

About the author

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Carol Buehrens

Carol Buehrens

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Carol Buehrens is an author, keynote speaker and educator, focusing on constructing extraordinary customer experiences for over 30 years for major companies such as Liberty Mutual, Northrop, McDonnell-Douglas, Bechtel, GE, Mercury Marine, and ICW Group Insurance Companies. Her passion for improving customer experience has resulted in numerous awards, including the "CX Innovation Award" from the Customer Experience Professionals Association (CXPA), ICW Group CEO Award, and the Liberty Mutual Star Award.

Carol provides workshops as well as University-level education on Customer Experience. As a Rutgers University Adjunct Professor and Founding Board Member of the nation’s first graduate-level Customer Experience Program, Carol provides real-world curriculum and fosters the leadership qualities it takes to drive business success in today’s rapidly evolving, customer-driven global economy. The Customer Experience Certificate Program at Rutgers is offered in connection with the Masters of Business and Science Degree and the Professional Science Master’s Degree. http://cx.rutgers.edu

Carol Buehrens is also an Adjunct Professor at California State University Fullerton and University of California San Diego. She is a Founding Member and Expert Panel Member of the international Customer Experience Professional Association (CXPA), and an active member of the San Diego Customer Experience Special Interest Group (CX SIG).

Learn more about Carol and how to contact her for your next event: http://carolbuehrens.com

Also by Carol Buehrens, Adam and the Magic Marble, DataCAD for the Architect, VersaCAD Tutorial, A Practical Approach to Computer-Aided Design, and VersaCAD on the Mac.

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4.7 out of 5 stars
34 global ratings

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This Book on Customer Experience has all you need!
5 out of 5 stars
This Book on Customer Experience has all you need!
This book is like a Swiss Army knife of Customer Experience, it has everything you need to implement a successful CX platform in your business! I LIKE it so much I MADE the composite PHOTO for my book-review.
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Top reviews from the United States

  • Thomas Overbey
    5.0 out of 5 stars This Book on Customer Experience has all you need!
    Reviewed in the United States on May 29, 2021
    Verified Purchase
    This book is like a Swiss Army knife of Customer Experience, it has everything you need to implement a successful CX platform in your business! I LIKE it so much I MADE the composite PHOTO for my book-review.
    Customer image
    Thomas Overbey
    5.0 out of 5 stars
    This Book on Customer Experience has all you need!

    Reviewed in the United States on May 29, 2021
    This book is like a Swiss Army knife of Customer Experience, it has everything you need to implement a successful CX platform in your business! I LIKE it so much I MADE the composite PHOTO for my book-review.
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  • Marita Abraham
    5.0 out of 5 stars She teaches us how delight our customers
    Reviewed in the United States on September 24, 2016
    Verified Purchase
    Carol is a genius! She teaches us how delight our customers. A must read book!
    Marita Abraham
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  • JCQ
    5.0 out of 5 stars Actionable stuff to really use at your company
    Reviewed in the United States on March 14, 2017
    Carol is clearly has done the work and does not just talk the talk. The book is actionable and aligns with real ways to make customers connect with companies in positive ways that compel them to come back and tell other people about their experiences. Great book.
    Helpful
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  • Mauricio Velasquez
    5.0 out of 5 stars Simple & Concrete ... Love It !!!
    Reviewed in the United States on April 15, 2015
    Simple, Concrete and what's required to initiate a transformation from Customer Service to Customer Experience. I had a great opportunity of reading this book and honestly is a good book to use as reference as well as an instrument to start transforming your organization towards a Customer oriented organization.
    One person found this helpful
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Top reviews from other countries

  • Radu
    4.0 out of 5 stars a book from a practitioner
    Reviewed in Germany on July 31, 2014
    Verified Purchase
    No academically concepts and big words from so called gurus
    Just practical good ideas, simple and ready for re-use, from a practitioner
    Report