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Sold by: WirelessFinest
Sold by: WirelessFinest
(46758 ratings)
97% positive over last 12 months
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Telephone Training Adapter Y Splitter+Mute Button for Headset for Nortel Meridican, Norstar, Avaya, Ashtra, Mitel, Polycom, Ge and Other IP Phone

4.2 4.2 out of 5 stars 487 ratings
Amazon's Choice highlights highly rated, well-priced products available to ship immediately.
Amazon's Choice in Telephone Headsets by WirelessFinest

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Purchase options and add-ons

  • SEE COMPATIBLE PHONE LIST IN DESCRIPTION BEFORE MAKE PURCHASE
  • Plug and play : Can plug either into handset port or RJ9 headset port ( SEE COMPATIBLE LIST ). Allows the use of two headsets on one telephone, plug and play. This headset splitter will give you two more ports to headset or handset corded plug in, it helps with training and also acts as an extension cord.
  • Lightweight and durable and provide great sound quality. Can plug either into handset port or headset port. ( SEE COMPATIBLE LIST )
  • Mute button control with indicator when on to avoid accidental talk into conversation
  • Great use for call center / telephone marketing trainings. Now both users can simultanous listening / talking into one conversation via this adapter.

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Product Description

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Telephone Training Adapter Y Splitter+Mute Button for Headset for Nortel Meridican, Norstar, Avaya, Ashtra, Mitel, Polycom, Ge and Other IP Phone


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Customer reviews

4.2 out of 5 stars
4.2 out of 5
487 global ratings

Customers say

Customers like the performance, ease of use, and training of the phone. For example, they mention it works well, is great for training, and is plug and play. That said, opinions are mixed on sound quality, cost, and sturdiness.

AI-generated from the text of customer reviews

63 customers mention46 positive17 negative

Customers like the performance of the phone. They say that it works well for their needs, it works perfectly for training applications, and it doesn't take up much space. Some say that the phone is well implemented and hasn't had any problems with it.

"...Worked perfect for the training applications that we needed them for." Read more

"...I have used one of them for over a year and it still functions perfectly, would buy again in the event that I need more." Read more

"...It's totally functional and easy to usw, but I'm not impressed with the sound quality of the incoming calls...." Read more

"Didn’t work on system as expected" Read more

13 customers mention13 positive0 negative

Customers find the training tool great for training new phone team members, CSRs, and Avaya phones. They say it works wonderfully and makes training easier. Additionally, customers mention that the headset is a great tool for training in small offices and makes it possible for new employees to hear both sides.

"Great for training new phone team members!" Read more

"It was great for training my new hires; but, the person on the outbound call can’t hear you unless you hold both mute buttons down...." Read more

"It was mailed out/delivered timely and makes training a new employee SO much easier so that they can hear both sides of conversations and understand..." Read more

"Use to train new employees on answering member service calls. Great training tool." Read more

12 customers mention12 positive0 negative

Customers find the phone easy to use. They say it's plug and play, making training a new employee quick and easy.

"...was a bit skeptical as IP phones can be finicky, but these were truly plug and play...." Read more

"...It's totally functional and easy to usw, but I'm not impressed with the sound quality of the incoming calls...." Read more

"Works great, very easy to set up and use. Much cheaper than some others I looked at. Use this to train a new receptionist...." Read more

"...Did exactly what we needed it to do, with no hassles, no compatibility problems. It just plain worked." Read more

14 customers mention5 positive9 negative

Customers are mixed about the sound quality of the phone. Some mention they can hear so clearly, no annoying humming in their ear, and everyone can hear them clearly. However, others say that they're not impressed with the soundquality of the incoming calls, there is a slight reduction in volume heard by the person they are speaking to, and callers had a very hard time hearing when it was plugged in.

"...Flip the switches and nothing mutes." Read more

"...It’s very small and light but the sound quality is great for my headphones. I had an awful humming and wasn’t sure what the issue was...." Read more

"...There's a muffled crackal that comes through and I believe the callers also get their sound quality downgraded...." Read more

"...If both microphones are enabled in this way, there is a slight reduction in volume heard by the person you are speaking to, but this is subtle and..." Read more

8 customers mention5 positive3 negative

Customers are mixed about the cost of the phone. Some mention that the price is reasonable, while others say that it's a waste of any amount of money.

"This device works well and is priced excellently. Does exactly what it says it will...." Read more

"...does what it's supposed to do even though it feels light and cheap in your hand." Read more

"Very easy to use. Cost effective. Not bulky. Doesn't take up much space. Works better than the expensive ones. Highly recommended 👌..." Read more

"The best for the money!" Read more

6 customers mention3 positive3 negative

Customers are mixed about the sturdiness of the phone. Some mention it's solid, glossy black plastic, and well implemented, while others say it doesn't work and looks cheap.

"Bought this to use for training in a call center. Works great. Feels kinda cheap but it gets the job done without requiring any adapters." Read more

"We’ve used it a couple of times. So far so good. It looks cheap but hopefully it will last a few months." Read more

"...It is well implemented: solid glossy black plastic, solid large mute buttons with dark-red stems. Works without a glitch!..." Read more

"Doesn't work! Cheap piece of plastic" Read more

5 customers mention0 positive5 negative

Customers dislike the buttons on the phone. For example, they mention the buttons are backwards, mis-marked, and easy to accidentally push.

"...They are excellent and work exactly as shown. The buttons can be confusing (the muted line is ‘up’) and slightly counterintuitive, but the customers..." Read more

"...Only reason it isn't getting 5 stars is because it is easy to accidentally push the buttons even if you aren't the headset that you want to be using...." Read more

"This works great for training, but the buttons were opposite of what is indicated." Read more

"Patient cannot hear for he static. Buttons are backwards from what instructions say. Waste of any amount of money." Read more

4 customers mention0 positive4 negative

Customers dislike the interface of the phone. They mention that hooking it up to the phone is somewhat inconvenient, not the most amazing solution, and counterintuitive.

"...The buttons can be confusing (the muted line is ‘up’) and slightly counterintuitive, but the customers have no issues hearing whoever is speaking,..." Read more

"...Hooking it up to the phone is somewhat inconvenient, but it beats not being able to hear both sides of the conversation when training." Read more

"lots of complaints from the users." Read more

"It works albeit not the most amazing solution...." Read more

Top reviews from the United States

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One person found this helpful
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Reviewed in the United States on December 16, 2018
3 people found this helpful
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Top reviews from other countries

Translate all reviews to English
Amazon Customer
5.0 out of 5 stars Exactement ce que je voulais
Reviewed in Canada on September 27, 2023
Robert Wojak
5.0 out of 5 stars Five Stars
Reviewed in the United Kingdom on October 24, 2016
Magi
5.0 out of 5 stars Works with Yealink system
Reviewed in Canada on November 16, 2021
julie gray
5.0 out of 5 stars Good value
Reviewed in the United Kingdom on October 26, 2016
Client d'Amazon
1.0 out of 5 stars Médiocre
Reviewed in Canada on January 27, 2024