Brand | Motorola |
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Series | Motorola MB7420-10 |
Item model number | MB7420-10 |
Item Weight | 9.3 ounces |
Product Dimensions | 4.9 x 2 x 6.1 inches |
Item Dimensions LxWxH | 4.9 x 2 x 6.1 inches |
Color | Black |
Batteries | 1 Lithium Ion batteries required. |
Manufacturer | MTRLC LLC |
ASIN | B01A1E6BA2 |
Country of Origin | China |
Is Discontinued By Manufacturer | No |
Date First Available | December 31, 2015 |
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MOTOROLA 16x4 Cable Modem, Model MB7420, 686 Mbps DOCSIS 3.0, Certified by Comcast XFINITY, Charter Spectrum, Time Warner Cable, Cox, BrightHouse, and More
Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Purchase options and add-ons
Brand | Motorola |
Internet service provider | Time Warner Cable, Xfinity, Charter Spectrum, BrightHouse, Cox |
Compatible Devices | Personal Computer |
Product Dimensions | 4.9"L x 2"W x 6.1"H |
Color | Black |
About this item
- This 16x4 DOCSIS 3.0 cable modem provides speeds up to 686 Mbps, sixteen times faster than DOCSIS 2.0. A Full-Band Capture digital tuner ensures a faster, more reliable Internet.
- Cable modem's Ethernet port connects to a computer, HDTV, game station, or wireless router. (This Model MB7420 cable modem does NOT have a built-in wireless router and does not have a telephone adapter or phone jack. The Motorola MG7310, MG7315, MG7540 and MG7550 have a built-in wireless router.)
- Requires cable Internet service. Certified by Comcast XFINITY for residential speeds up to Extreme 300, by Comcast Business for speeds up to Deluxe 250, Time Warner Cable, Cox, Charter Spectrum, BrightHouse, and other leading cable service providers for modem ownership programs that typically save rental charges of 120 dollar or more per year
- Setup is fast and easy with a few quick steps set out in a Quick Start guide. Experienced USA-based customer support specialists are there to help if you need them.
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- MOTOROLA 16x4 Cable Modem, Model MB7420, 686 Mbps DOCSIS 3.0, Certified by Comcast XFINITY, Charter Spectrum, Time Warner Cable, Cox, BrightHouse, and More (Renewed)FREE Shipping by AmazonGet it as soon as Tuesday, Apr 2Climate Pledge FriendlyProducts with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
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This Item MOTOROLA 16x4 Cable Modem, Model MB7420, 686 Mbps DOCSIS 3.0, Certified by Comcast XFINITY, Charter Spectrum, Time Warner Cable, Cox, BrightHouse, and More | Recommendations | dummy | dummy | dummy | |
Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | |
Price | $68.15$68.15 | -20% $119.95$119.95 New Price: $149.99 | $99.99$99.99 | $39.95$39.95 | -10% $197.97$197.97 List: $219.99 |
Delivery | Get it as soon as Tuesday, Apr 2 | Get it as soon as Tuesday, Apr 2 | Get it as soon as Tuesday, Apr 2 | Get it as soon as Tuesday, Apr 2 | Get it as soon as Tuesday, Apr 2 |
Customer Ratings | |||||
Easy to install | 4.5 | 3.5 | 4.4 | 4.2 | 4.2 |
WiFi signal | 4.2 | 2.5 | 3.8 | 3.5 | 3.7 |
Tech Support | 3.9 | 3.5 | 3.1 | 2.9 | 3.2 |
Value for money | — | — | 4.3 | 4.1 | 3.8 |
Sold By | MTRLC LLC | Motorola Networking Renewed | Hitron Americas | Techa Distribution | Verdi! |
connectivity tech | — | Ethernet | Ethernet | Ethernet | Ethernet |
ethernet ports | — | 1 | 2 | 1 | 2 |
number of ports | 4 | 1 | 3 | — | 2 |
data transfer rate | 686 megabits per second | 3.8 gigabits per second | 1 gigabits per second | — | 2500 megabits per second |
max downstream rate | 686 megabits per second | — | 1 gigabits per second | 960 megabits per second | 2500 megabits per second |
max upstream rate | — | 3.8 gigabits per second | — | 960 megabits per second | 2.5 gigabits per second |
modem type | cable | cable | data modem | cable | cable |
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Motorola Modem MB7420
MTRLC LLC
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Customer Reviews |
4.4 out of 5 stars |
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Best Sellers Rank | #4,935 in Computers & Accessories (See Top 100 in Computers & Accessories) #42 in Computer Networking Modems |
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From the brand
Product Description
The smart choice for your cable Internet service
Eliminate monthly cable modem rental fees – Typically saves 156 dollars per year in Xfinity cable modem rental fees. Actual savings depend on your service provider.
300+ Mbps – Maximum actual Internet download speed.
GigE Ethernet port – For a high-speed wired connection to any router, computer, or other Internet-capable device.
Connect any WiFi router you choose
Plugs easily into any router for shared Internet access by all your WiFi and Ethernet-capable devices. This flexible approach lets you pair this cable modem with any router you choose for your WiFi needs, including a mesh router or gaming router.
If the MB7420’s Ethernet port isn’t used for a router, it can plug into a computer, HDTV, game station, or other Ethernet device.
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Compatible with Most Cable ProvidersCertified by Comcast Xfinity, Cox, Charter Spectrum, and other cable providers.*† *Not compatible with Verizon, AT&T, CenturyLink, and other fiber optic, satellite, or DSL services. † This cable modem does not have telephone jacks for the support of voice calls. |
Fast Internet SpeedFor other service providers, supported service speeds are similar to Comcast. |
Easy SetupConnects fast with just 3 connections – power, coax cable, and Ethernet. |
MB7220 | MB7420 | MB7621 | MB8600 | |
---|---|---|---|---|
Customer Reviews |
4.3 out of 5 stars
4,311
|
4.4 out of 5 stars
6,311
|
4.4 out of 5 stars
28,836
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4.4 out of 5 stars
28,836
|
Product Type (This table only includes cable modems with NO built-in WiFi router) | 8x4 Cable Modem | 16x4 Cable Modem | 24x8 Cable Modem | DOCSIS 3.1 plus 32x8 3.0 Cable Modem |
DOCSIS Channel Bonding | 8x4 DOCSIS 3.0 | 16x4 DOCSIS 3.0 | 24x8 DOCSIS 3.0 | DOCSIS 3.1 plus 32x8 DOCSIS 3.0 |
Certified for These Cable Internet Services. Typically Works with Many Others. | Comcast Xfinity, Cox, Spectrum, Sparklight (CableOne), WOW! | Comcast Xfinity, Cox, Spectrum, Suddenlink, Sparklight (CableOne) | Comcast Xfinity, Cox, Spectrum, Suddenlink, Sparklight (CableOne) | Comcast Xfinity, Cox |
Recommended by Comcast Xfinity for Internet Service This Speed Tier or Below | 200 Mbps | 300 Mbps | 600 Mbps | 1000 Mbps |
Maximum Internet Download Speed (Actual speeds are lower) | 343 Mbps | 686 Mbps | 1000+ Mbps | 6000 Mbps |
Built-in WiFi Router | No | No | No | No |
Gigabit Ethernet Ports | 1 | 1 | 1 | 1 |
Works With Any WiFi Router That Has an Ethernet WAN port | ✓ | ✓ | ✓ | ✓ |
Telephone Ports | No | No | No | No |
What Modem/Router Product is Most Similar to This Modem-Only Product? | Yes, MG7315 (8x4 Cable Modem plus N450 WiFi Router) | Yes, MG7540 (16x4 Cable Modem plus AC1600 WiFi Router) or MG7550 (16x4 Cable Modem plus AC1900 WiFi Router) | Yes, MG7700 (24x8 Cable Modem plus AC1900 WiFi Router) or MT7711 (24x8 Cable Modem plus AC1900 WiFi Router plus 2 Phone Lines) | None, but works with any router that has an Ethernet WAN port |
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the performance, ease of setup, quality and speed of the modem. For example, they mention that it works very well, it's easy to set up and that it gives rock-solid stable service. That said, they appreciate the value for money.
AI-generated from the text of customer reviews
Customers like the performance of the modem. They say it works well, has excellent performance, and works seamlessly with the mode. Some say that it works right out of the box and has never seen a performance drop. Overall, customers are satisfied with the performance and functionality of the product.
"...Even though this is not formally faster, it works better. Pages load faster and streaming is smoother. It's a good upgrade...." Read more
"...Worked immediately. No problems...." Read more
"...Overall, highly recommended. Performs flawlessly, works beautifully with my TP-Link C7 router, gives me rock-solid stable service faster than I am..." Read more
"...Ist - of all. It works, it's small simple and light...." Read more
Customers like the quality of the modem. For example, they say it's a superior product, it works well, and is well built. Some say that it gives them rock-solid stable service and is more reliable than ever.
"...flawlessly, works beautifully with my TP-Link C7 router, gives me rock-solid stable service faster than I am paying for." Read more
"Good product, easy to install." Read more
"The Motorola MB7420 is compatible with most cable internet service providers and is a great choice if your max internet download speeds are 300 Mbps..." Read more
"REMOVABLE BASE, OUTSTANDING LITTLE DEVICE..." Read more
Customers find the modem exceptionally easy to set up, quick, and simple. They also say the instruction manual is clear and easily understood by people without a lot of experience. Customers also mention that the mode has a 100 MBPS download speed and handles it with ease.
"...’s a smaller package than my old modem, with a better design, and set up was easy – connected right up to my Linksys router...." Read more
"...The setup process went fine and the modem works correctly. I'm getting the speeds that I pay for, same as what I had previously...." Read more
"...Setting up was easy and after calling Spectrum things were running smoothly for a week...." Read more
"...I give this modem a 5 for ease of use in getting it hooked up and working...." Read more
Customers like the speed of the modem. They say that it is easy to set up, and the speed was right on. They also say that their download speed increased greatly, pages load faster, and streaming is smoother. They appreciate that the mode is consistent all day long, with no evening slowdowns. Customers also mention that the product is capable of 600+ mbps download speeds, and runs smoothly.
"...Even though this is not formally faster, it works better. Pages load faster and streaming is smoother. It's a good upgrade...." Read more
"...However, unless I'm just imaging things, webpages seem to load faster than they did before...." Read more
"...On the plus side, it offers twice as many channels and twice the maximum speed...." Read more
"...of that 'warm' smell again, but nothing has happened as the modem still runs smoothly and nothing drops out...." Read more
Customers like the value of the modem. For example, they mention it's an excellent investment in internet hardware, it'll pay for itself in 9 months, and it'd be a simple inexpensive way to upgrade your home internet. That said, some say it''s a major improvement in all respects.
"Pros: Fast, Works without a hitch, Pays for itself in 9 monthsCons: The diagnostics page could be formatted better..." Read more
"...I liked the price and maximum speed, since I’m not a gamer, I was happy with the 500+ Mbps max...." Read more
"...internet connections, but it is more than enough for me and the price was good...." Read more
"...This modem is a piece of junk! It gets terribly hot to the touch and it will not last very long...." Read more
Customers are mixed about the connectivity of the modem. Some mention that they have no issues with connections, the connection is stable, and it helps increase connections better around the house. However, others say that they experience poor connectivity and slow data transfer, with the modemat frequently dropping connection.
"...Don’t know what that was about. It was concerning, as connection problems were the issue with our old modem, a ripoff from Linksys since they no..." Read more
"...This modem had good enough specs for my 50mb service...." Read more
"...UPDATE: (01/07/2018): Still getting connection errors when I try to watch a stream on Twitch. It's only happening when I watch Twitch though...." Read more
"...to use xfinity app to reactive this modem , otherwise, it is not connected to Internet...." Read more
Customers are mixed about the heat of the modem. Some mention it runs cool enough that it has no fan, it generates very little heat, and has no troubles with heat management. However, other customers say that it does run a little warm, and that the cooling will be curtailed if it's resting on its side.
"...now, however it has been the second Motorola router to fail from heat issues. I would definitely rethink buying this or any other Motorola modem...." Read more
"...It's passively cooled...." Read more
"...All was well on Monday. The modem did seem a bit warmer than the others but it still worked.On Tuesday I did a work from home day...." Read more
"...I find it somewhat warm, but not alarmingly hot at all. During the first half-hour after activation it rebooted several times...." Read more
Customers are dissatisfied with the wifi connection of the modem. They mention that it does not provide WiFi, and they need a separate wireless router. They also say that the internet was gone again and that it required a router.
"...Saturday AM...same problem. All lights as they should be, but no internet. Called CC again...." Read more
"...It does not have voice telephony built in as a feature and you will have link/connection problems if your ISP has you bundled with voice and..." Read more
"...It has one and only one port. And it is not configurable at all - it's meant to only be updated and controlled by your cable provider...." Read more
"...UPDATE: 1 year later and still going strong. No further internet issues encountered" Read more
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EDIT: Although I was happy with the modem' s performance, I was not happy with the strong odor emitted by the modem once it operated for a few hours and heated up. I thought at first it was part of the normal off-gassing process, but it was much stronger than that and didn't improve after a few days of use. It gave me a bad headache anytime I was close to it, and the smell carried for several feet. If you have any chemical or fragrance sensitivities, you might want to choose another modem.
I bought this when a higher priced Motorola modem failed to work with my Xfinity cable. Both modems were recommended by Xfinity, but only this MB7420 worked. I switched cables from the old modem to the new modem and activated with the Xfinity app. Worked immediately. No problems.
Previously, I spent 6 days (including the need for an Xfinity technician visit) trying to get a new MB7621 modem to work. Xfinity blamed Motorola. Motorola blamed Xfinity. No solutions offered. If you buy a modem and it doesn't work immediately following the quick start procedures, return it and try a different modem. It's not worth the pain and suffering of trying to make a product work. Customer service is too limited to help these days and technician visits cost more than the new modem. Sad.
Cons: The diagnostics page could be formatted better
I purchased this when I upgraded my TWC service. I am subscribed to the TWC 50/5 "Ultimate" package and I'm getting 124/6 so no complaints there.
The only annoyance was dealing with TWC support for activation. I use TWC's phone service, so I kept the old TWC modem for the phone. So of course they kept activating and deactivating the wrong modem at first, but I stayed on the line until they sorted it out. Since then (just over two weeks) the modem has been up nonstop with zero errors, zero outages, etc. 16 down channels and 4 up channels all bonded, I'm amazed I can get this level of service out here in the sticks (Hudson Valley NY).
One fun fact about TWC -- if you use their modem for phone only, they won't charge you for it. So when I brought in this modem and relegated the old one to phone only use, they let me keep it but stopped charging me $10/month. Good deal.
The only possible complaint I have about this modem is that the web page is a little basic. It shows what you need to know, signal strengths etc, but the formatting on the log entries isn't great and some entries get truncated. It's a minor thing but it's the only downside I could really think of so I figured I'd mention it. The way this thing performs I wouldn't trade it over that.
Overall, highly recommended. Performs flawlessly, works beautifully with my TP-Link C7 router, gives me rock-solid stable service faster than I am paying for.
Ist - of all. It works, it's small simple and light. It has 5 lights on the front and the two arrows indicate either the speed by color or the full number of all channels being used I can't remember which and I'm not going to look it up but they ought to both be blue and solid.
2nd - I live in a low population area so Time Warner charges the same prices they charge for geometrically faster service they have available in Metro areas than they're willing to go for here. So I'm using the 2nd fastest speeds they allow non business peasant schmucks like me to have.
3rd - I don't have TV in this building but intend to get another one of these for where I do. There the service is the fastest for non business schmucks and the service for internet HDTV via their internet is iffy at best; but here again - and as most of you know - all of these companies are involved in monopoly behavior that used to be illegal but was made legal under the RayGun regime - and please note got progressively worse under the Democratics (his former Party) - so it's difficult to tell if and when problems occur whether it's them or the service and naturally they can conveniently blame each other.
I think the price is based on the $10 fee so whether it pays for itself in 5 years depends on whether it lasts that long or whether Time Warner Allows it to last that long.
As far as certifying or as they say "activating" this with them goes. I had no problem - which was truly amazing. For most things they go into hard sell mode but apparently in regard to modems they don't seem to mind whether you have you own. Only time will tell what that's about.