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Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships (Nonviolent Communication Guides) Paperback – September 1, 2015
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What is Violent Communication?
If “violent” means acting in ways that result in hurt or harm, then much of how we communicate—judging others, bullying, having racial bias, blaming, finger pointing, discriminating, speaking without listening, criticizing others or ourselves, name-calling, reacting when angry, using political rhetoric, being defensive or judging who’s “good/bad” or what’s “right/wrong” with people—could indeed be called “violent communication.”
What is Nonviolent Communication?
Nonviolent Communication is the integration of four things:
• Consciousness: a set of principles that support living a life of compassion, collaboration, courage, and authenticity
• Language: understanding how words contribute to connection or distance
• Communication: knowing how to ask for what we want, how to hear others even in disagreement, and how to move toward solutions that work for all
• Means of influence: sharing “power with others” rather than using “power over others”
Nonviolent Communication serves our desire to do three things:
• Increase our ability to live with choice, meaning, and connection
• Connect empathically with self and others to have more satisfying relationships
• Sharing of resources so everyone is able to benefit
- Print length264 pages
- LanguageEnglish
- PublisherPuddleDancer Press
- Publication dateSeptember 1, 2015
- Dimensions6 x 0.7 x 9 inches
- ISBN-10189200528X
- ISBN-13978-1892005281
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- Our attention is focused on classifying, analyzing, and determining levels of wrongness rather than on what we and others need and are not getting.Highlighted by 13,458 Kindle readers
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Editorial Reviews
Review
“Dr. Rosenberghas brought the simplicity of successful communication into the foreground. No matter what issue you’re facing, his strategies for communicating with others will set you up to win every time.” —Anthony Robbins,author, Awaken the Giant Within and Unlimited Power
“Marshall Rosenberg’sdynamic communication techniques transform potential conflicts into peaceful dialogues and create compassionate connections. I highly recommend this book.” — John Gray, Ph.D., author of Men are From Mars, Women are from Venus
"You have to be able to say, 'Where is this person coming from?' he says. 'What makes them tick? Why are they excited or frustrated by something that is happening, whether it’s about computing or beyond computing?' There’s far more to McCracken’s outstanding piece. Nadella gave him a close and honest look at both himself and Microsoft, and the result is a fun must-read." — Ben Kerschberg, Forbes
"Upon becoming Microsoft CEO, Satya Nadella asked his top executives to read Marshall Rosenberg's Nonviolent Communication. . . . If empathy as a measure of emotional IQ is a predictor of success, then Nadella hit the nail on the head by inculcating the corporate giant with the trait from top to bottom. Why else is empathy important? Microsoft is both a services and a product company, and its offerings have to resonate with users. Nadella states: 'You have to be able to say, "Where is this person coming from? What makes them tick? Why are they excited or frustrated by something that is happening, whether it's about computing or beyond computing?"' — Harry McCracken, Fast Company
"The 1 Book That Transformed Microsoft's Culture from Cutthroat to Creative." — Satya Nadella, Microsoft CEO
"Nadella's time as CEO was initially shaped by Marshall Rosenberg's 'Nonviolent Communication,' which he asked his top executives to read. This was the first indicator to senior leadership that Nadella would not operate like his predecessors" — Satya Nadella, Microsoft CEO, Business Insider
"The CEO of Microsoft, the most valuable company in the world, grounds himself and Microsoft's culture on ideas he's learned thanks to his reading habit. ‘I read a few pages here or a few pages there,’ Nadella told Fast Company. ‘There are a few books, of course, that you read end-to-end. But without books I can't live.’ Nadella's time as CEO was initially shaped by Marshall Rosenberg's ‘Nonviolent Communication,’ which he asked his top executives to read. This was the first indicator to senior leadership that Nadella would not operate like his predecessors. Nadella recommended it to his leadership team, symbolically differentiating his expectations from that of his predecessors. Nonviolent communication integrates qualities like compassion and effective communication to allow for better leadership. Rosenberg writes from a position of experience and research: He has started peace programs in places throughout the world that have experienced the effects of war, including Rwanda, Sri Lanka, Serbia, and Ireland. This book outlines the principles of peaceful conflict resolution. It's interesting to note that one of the concepts involves sharing power with others instead of using power over others. Nadella recommended it to his leadership team, symbolically differentiating his expectations from that of his predecessors. Reports have found that Microsoft used to have a conflict-heavy culture under Steve Ballmer — now there's nonviolent communication coming from the top." — Satya Nadella, Microsoft CEO, Business Insider
About the Author
Dr. Rosenberg has received a number of awards for his Nonviolent Communication work including:
2014: Champion of Forgiveness Award from the Worldwide Forgiveness Alliance
2006: Bridge of Peace Nonviolence Award from the Global Village Foundation
2005: Light of God Expressing in Society Award from the Association of Unity Churches
2004: Religious Science International Golden Works Award
2004: International Peace Prayer Day Man of Peace Award by the Healthy, Happy Holy (3HO) Organization
2002: Princess Anne of England and Chief of Police Restorative Justice Appreciation Award
2000: International Listening Association Listener of the Year Award
Dr. Rosenberg first used the NVC process in federally funded school integration projects to provide mediation and communication skills training during the 1960s. The Center for Nonviolent Communication, which he founded in 1984, now has hundreds of certified NVC trainers and supporters teaching NVC in more than sixty countries around the globe. A sought-after presenter, peacemaker and visionary leader, Dr. Rosenberg led NVC workshops and international intensive trainings for tens of thousands of people in over 60 countries across the world and provided training and initiated peace programs in many war-torn areas including Nigeria, Sierra Leone, and the Middle East.
He worked tirelessly with educators, managers, health care providers, lawyers, military officers, prisoners, police and prison officials, government officials, and individual families. With guitar and puppets in hand and a spiritual energy that filled a room, Marshall showed us how to create a more peaceful and satisfying world.
Excerpt. © Reprinted by permission. All rights reserved.
Nonviolent Communication
A Language of Life
By Marshall B. Rosenberg, Lucy LeuPuddleDancer Press
Copyright © 2015 PuddleDancer PressAll rights reserved.
ISBN: 978-1-892005-28-1
Contents
Foreword by Deepak Chopra, MD,Acknowledgments,
1 Giving From the Heart,
2 Communication That Blocks Compassion,
3 Observing Without Evaluating,
4 Identifying and Expressing Feelings,
5 Taking Responsibility for Our Feelings,
6 Requesting That Which Would Enrich Life,
7 Receiving Empathically,
8 The Power of Empathy,
9 Connecting Compassionately With Ourselves,
10 Expressing Anger Fully,
11 Conflict Resolution and Mediation,
12 The Protective Use of Force,
13 Liberating Ourselves and Counseling Others,
14 Expressing Appreciation in Nonviolent Communication,
Epilogue,
Bibliography,
Index,
The Four-Part Nonviolent Communication Process,
Some Basic Feelings and Needs We All Have,
About Nonviolent Communication,
About PuddleDancer Press,
About the Center for Nonviolent Communication,
Trade Books From PuddleDancer Press,
Trade Booklets From PuddleDancer Press,
About the Author,
CHAPTER 1
Giving From the Heart
The Heart of Nonviolent Communication
What I want in my life is compassion, a flow between myself and others based on a mutual giving from the heart.
— Marshall B. Rosenberg, PhD
Introduction
Believing that it is our nature to enjoy giving and receiving in a compassionate manner, I have been preoccupied most of my life with two questions: What happens to disconnect us from our compassionate nature, leading us to behave violently and exploitatively? And conversely, what allows some people to stay connected to their compassionate nature under even the most trying circumstances?
My preoccupation with these questions began in childhood, around the summer of 1943, when our family moved to Detroit, Michigan. The second week after we arrived, a race war erupted over an incident at a public park. More than forty people were killed in the next few days. Our neighborhood was situated in the center of the violence, and we spent three days locked in the house.
When the race riot ended and school began, I discovered that a name could be as dangerous as any skin color. When the teacher called my name during attendance, two boys glared at me and hissed, "Are you a kike?" I had never heard the word before and didn't know some people used it in a derogatory way to refer to Jews. After school, the same two boys were waiting for me: they threw me to the ground and kicked and beat me.
Since that summer in 1943, I have been examining the two questions I mentioned. What empowers us, for example, to stay connected to our compassionate nature even under the worst circumstances? I am thinking of people like Etty Hillesum, who remained compassionate even while subjected to the grotesque conditions of a German concentration camp. As she wrote in her journal at the time,
I am not easily frightened. Not because I am brave but because I know that I am dealing with human beings, and that I must try as hard as I can to understand everything that anyone ever does. And that was the real import of this morning: not that a disgruntled young Gestapo officer yelled at me, but that I felt no indignation, rather a real compassion, and would have liked to ask, 'Did you have a very unhappy childhood, has your girlfriend let you down?' Yes, he looked harassed and driven, sullen and weak. I should have liked to
Product details
- Publisher : PuddleDancer Press; Third Edition, Third edition (September 1, 2015)
- Language : English
- Paperback : 264 pages
- ISBN-10 : 189200528X
- ISBN-13 : 978-1892005281
- Item Weight : 15.2 ounces
- Dimensions : 6 x 0.7 x 9 inches
- Best Sellers Rank: #961 in Books (See Top 100 in Books)
- #12 in Interpersonal Relations (Books)
- #44 in Psychology & Counseling
- #44 in Personal Transformation Self-Help
- Customer Reviews:
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About the author

Marshall Rosenberg, Ph.D. has initiated peace programs in war-torn areas throughout the world including Rwanda, Burundi, Nigeria, Malaysia, Indonesia, Sri Lanka, the Middle East, Serbia, Croatia, and Ireland. He is the founder and director of educational services for the Center for Nonviolent Communication (CNVC), an international nonprofit organization that offers workshops and training in 30 countries. Dr. Rosenberg is the author of Nonviolent Communication: A Language of Life (2nd edition, PuddleDancer Press, 2003).
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Customers find the book deeply rooted in life-giving insight, praising its practical examples and exercises, and consider it a must-read for personal growth. Moreover, they appreciate its approach to communication, particularly how it connects through compassion and empathy, and its clear, well-organized writing style. However, customers disagree on the ease of use, with some finding it easy to understand while others say the instructions are unrealistic to implement. Additionally, opinions about the aggression level are mixed, with one customer noting it can come off as passive aggressive.
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Customers find the book enlightening and deeply rooted in life-giving insight, with good examples and exercises throughout.
"...It's refreshingly un-biased. It provides practical tips and examples of how to execute NVC so that everyone's needs get met and we move toward..." Read more
"...Would highly recommend this book and its very pointed examples." Read more
"...ordered, the flow of the book, etc, but the content of this book is so helpful and necessary to humans that it certainly compensates for the other..." Read more
"will reread this multiple times, but i believe it has many important lessons and can help develop a life-changing mental framework" Read more
Customers find the book highly readable, describing it as a life-changing read that everybody should read.
"...I think this book is also an excellent "refresher" book for those Jedis out there who want to brush up on their communication skills while..." Read more
"...Overall, this is a fantastic book. A book that I wish was mandated in schools, in businesses, etc...." Read more
"...Content is good, but I don’t think it’s for normal people who already know a bit on communication...." Read more
"...Just wanted to throw my vote in for what is one very powerful book - a paradigm shifter - as well as point out what may be a stumbling block for..." Read more
Customers find the book's approach to communication highly effective, appreciating its structure and how it helps improve listening and speaking skills, with one customer noting it helps reduce stress in conversations.
"...to execute NVC so that everyone's needs get met and we move toward harmony/real connection...." Read more
"Having empathy in a disagreement in huge in developing excellent communication skills...." Read more
"This isn’t just another communication guide—it’s a complete shift in how you connect with others (and yourself)...." Read more
"...At its core, Nonviolent Communication is about communicating honestly and receiving empathetically, a way of communicating that “leads us to give..." Read more
Customers appreciate the book's approach to empathy, highlighting its ability to foster emotional understanding and connect through compassion and empathy. The book provides practical examples of compassionate language and helps readers express their true nature.
"...who want to brush up on their communication skills while working on emotional intelligence and self-awareness...." Read more
"Having empathy in a disagreement in huge in developing excellent communication skills...." Read more
"...This is all about receiving someone’s words empathically...." Read more
"...The change has significantly eased my depression in a way medication, therapy, life style changes, diet, yoga, mediation, and exercise never could...." Read more
Customers praise the writing quality of the book, finding it highly readable, well organized, and presented in a clear manner, with powerful words that are easy to apply.
"...The author's narration is perfect. A lot of the information seems intuitive...yet it does take work! -..." Read more
"...The author does an exceptional delivery and use of verbiage to make concepts relatable and the principles easy to understand...." Read more
"Very well written, but it’s the kind of book you need to go through at a leisurely pace. It’s like a text book." Read more
"...Very well written and is the gold standard for every day use...." Read more
Customers find the book powerful and wonderful, with one customer noting how the author's passion for NVC is touching.
"...I say this because I think it is important to realize that NVC is super powerful and useful in the right context. Anyways, enjoy the book...." Read more
"I am sure NVC is one of the most powerful and liberating tools I will ever learn. The book is short, no page is wasted." Read more
"...them for more than 10 years, I can personally attest to the power of this simple process...." Read more
"...It is compassionately written and the author's passion for NVC is touching...." Read more
Customers have mixed experiences with the book's ease of use: while some find the principles easy to understand, others report that the instructions seem unrealistic to implement.
"...The author's narration is perfect. A lot of the information seems intuitive...yet it does take work! -..." Read more
"...and use of verbiage to make concepts relatable and the principles easy to understand...." Read more
"...(and that’s all there is—no research or hard evidence) are too pat to be believable. I didn’t buy a lot of them...." Read more
"...easy read, formated well in organization and areas of interest and is simple but effective in its communication approach...." Read more
Customers have mixed opinions about the book's approach to aggression, with some appreciating its secure and sustainable methods, while others find it passive-aggressive in nature.
"...be the reason why I engage in relationships in a healthier and more secure approach, with myself and others...." Read more
"...is giving me and understanding of NVC although it's not a substitute for real anger management but it's a start" Read more
"Has stood the test of time. Great information." Read more
"...It encourages passive aggressive behaviors and says labeling and judging people is wrong, but then uses labels and describes how to judge people by..." Read more
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Top reviews from the United States
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- Reviewed in the United States on June 2, 2018I got this on Audible a couple weeks ago and was pleasantly surprised with the quality of the book...so I bought it on kindle, too! I listened to the entire book within a day or so, and I started implementing the techniques on the first day! It made it so much easier to figure out what I really wanted out of sticky relationship situations, communicate in a way that is in line with my values, and not feel so bad if I receive venom in return (though usually these techniques nip the issues in the bud). The author's narration is perfect. A lot of the information seems intuitive...yet it does take work! - because, sadly, many if not most of us grow up in an environment with distorted social constructs, violence, and trauma. It takes a bit of "un-learning
I have read dozens of "self-help" books and other resources on psychology, mental health, and relationships. Some of these were woo-woo fluff which missed the point, others were more specific to certain types of conflicts.....really they all say the same things from different perspectives... Rosenberg's "Nonviolent Communication: A language of life" is one of the books that stands on a shelf of its own, and one that I will surely revisit over time. The book lays things out clearly and simply (comprehensively). It's refreshingly un-biased. It provides practical tips and examples of how to execute NVC so that everyone's needs get met and we move toward harmony/real connection. There's a basic framework to NVC: observe without evaluation, feeling, need, request. NVZ is hard work, but it's a valuable skill!
Nonviolent Communication is a great resource for anyone new to non-violent communication. I think this book is also an excellent "refresher" book for those Jedis out there who want to brush up on their communication skills while working on emotional intelligence and self-awareness. If you've ever been stuck in a victim/bully situation, co-dependency, any form of interpersonal abuse or trauma...or not - I think most if not all people can benefit from reading this book! - then you may find the information in this book to be healing and empowering (also humbling). Best wishes for your process of building a peaceful life, relationships, and personal autonomy :-)
- Reviewed in the United States on January 13, 2025Having empathy in a disagreement in huge in developing excellent communication skills. Would highly recommend this book and its very pointed examples.
- Reviewed in the United States on November 13, 2020I first want to indicate that the five stars I am awarding this book is not because everything was perfect. There are a lot of issues I have with how the chapters are ordered, the flow of the book, etc, but the content of this book is so helpful and necessary to humans that it certainly compensates for the other faults of the book.
A weirdly titled book, sure, but a necessary read nonetheless. Essentially, humans don’t do a very good job at communicating with each other. The author suspects this is due to some communication patterned that came to exist when their were kings and servants, but regardless of where it came from, it certainly exists now.
Have you every felt attacked when someone said something? Have you ever reacted to a statement instead of actually contemplating it. This book is able to teach us why we act the way we do and how to better communicate our feelings, wants, and needs all in a couple sentences. When we say “I feel...” “I think...” generally these are not expressing our feelings, but rather some thought. For example, “I feel like a lazy slob today”. That isn’t a feeling. That’s an interpretation of the situation we are in through our own mental prism. What we should say is “I feel discouraged from working due to the topic of the work I am working on.” Expressing what we are feeling helps us to figure out what we really need (so that when we talk to someone for advice/help, we can more effectively obtain that assistance).
The breakdown of the method is as follows: 1) Determine what we are observing; 2) Determine what we are feeling; 3) Determine what we are needing; 4) Determine what we would like to request in order to fulfill that need. If we can follow these simple steps as humans, the constant complaining and miscommunication that constantly occurs between us would dramatically decrease (not go away completely of course). Our inabilities to determine what we are actually feeling and most importantly, to express that to whoever we ware talking to (and feel relatively comfortable doing so) is what really hinders us as humans.
One way to get better at communicating is to sit back and think about what we are feeling an to express that to others. Don’t just react to what someone says, but rather say what their statements/words made you feel. To advance your progress, try to get other people to express what they are feeling. Try to guess at their thoughts (if you guess wrong that is okay, they will likely correct you and lead you in the right direction). For example, if someone says to you “I can’t believe the weather person got the predictions wrong again! This is crazy!”. You could easily reply with “It sounds like you’re upset that the predictions weren’t correct.” The person might continue on and get to why they are really expressing their thoughts (perhaps because they really wanted to go for a walk with a family member that day but it had to be canceled due to the poor weather). This is all about receiving someone’s words empathically. Listening for feelings and trying to guess at them could really help you and the other person out in terms of effectively communicating with one another.
Overall, this is a fantastic book. A book that I wish was mandated in schools, in businesses, etc. I promise you will pull out something useful from this book and subconsciously start employing some of the information you learned. And if you can diligently practice what it teaches, that would be even better. Words are the easiest way for people to hurt one another and to cause problems. If we can better communicate to achieve the desirable outcome for both parties involved, then that would lead to a more satisfying and happy life.
- Reviewed in the United States on March 3, 2025This isn’t just another communication guide—it’s a complete shift in how you connect with others (and yourself). Rosenberg masterfully reveals how to truly understand what someone else is experiencing and needing—and how to create a win-win that allows you both to thrive.
- Reviewed in the United States on November 24, 2024The book came in, and I was so excited to read it but found out the cover was bent, so I immediately started having bad thoughts.
Anyways, I started reading it and it was alright, but the content is so cliche that even my little sibling knows about these stuff. I thought I would actually be learning something when I kept reading and reading the same stuff over and over.
Content is good, but I don’t think it’s for normal people who already know a bit on communication. I would definitely recommend this to kids aged 8-14 though because they are the hardest to communicate with.
- Reviewed in the United States on March 22, 2025will reread this multiple times, but i believe it has many important lessons and can help develop a life-changing mental framework
- Reviewed in the United States on February 10, 2025I have not finished this book yet, but I absolutely love it. The author does an exceptional delivery and use of verbiage to make concepts relatable and the principles easy to understand. I also purchased the companion workbook (Living Non-Violent Communication).
- Reviewed in the United States on February 4, 2025Very well written, but it’s the kind of book you need to go through at a leisurely pace. It’s like a text book.
Top reviews from other countries
- Kindle CustomerReviewed in the Netherlands on December 11, 2022
4.0 out of 5 stars Top
Really helped to improve my communication skills, enrich my life and I have a strategy for solving day to day conflicts.
- Amazon CustomerReviewed in India on June 17, 2024
5.0 out of 5 stars Very information and effective
I started applying the ideas and it works like magic.
- AKReviewed in Australia on January 28, 2024
5.0 out of 5 stars Cutting Through the Fluff: Why 'Nonviolent Communication' Stands Out
I'm usually hesitant about self-help books, yet find myself reading many. This might seem contradictory, but there's a reason. The ratio of substantial content to fluff in these books is often disappointingly high, leading to my reluctance. However, the few valuable insights gained from a lengthy book can be incredibly impactful, making the read worthwhile due to their long-term benefits.
'Nonviolent Communication' excels in offering meaningful content. It provides practical advice that enriches daily personal and professional interactions. The book keeps a focus on a communication framework, while relating it a wide range of topics, including conflict resolution, negotiation, and parenting, offering actionable advice and real-life examples. I highly recommend it for its insightful and applicable guidance.
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Guillemin AlexandreReviewed in France on June 18, 2024
5.0 out of 5 stars Excellent ouvrage
Ce livre est vraiment bien pour beaucoup de raisons que je ne vais pas détailler pour vous laisser le plaisir de les découvrir :) .
La communication non violente peut être utilisée au quotidien et par tous, que ce soit dans le milieu pro ou perso.
Le fait de bien comprendre que le message que l'on envoi n'est pas forcément celui qui est reçu / entendu aide beaucoup. Je recommande
- Pedro H. LimaReviewed in Brazil on July 12, 2023
5.0 out of 5 stars It is difficult to apply, yet to understand it is a breeze — so well written!
This book is clear.
It is simply so well structured, with quick summaries at the end of all chapters; almost every other chapter has a "NVC in Action" at the end, also, that presents a complete exchange between persons in conflict using NVC; each chapter is divided in bite-sized sections that follow the steps in the presentation of the topic. You may find the content hard to practice, but you will get all the concepts.
The sheer quantity of examples is amazing, truly betrays the experience of the author using it in real life. Whenever I felt unsure wheter I understood a concept he came with a situation that made it clear, all in a style that is very engaging and readable.
If you have any interest in Non Violent Communication, do pick this one up and read. It introduces and gives firm ground in presenting the topic to anyone.